Zoho Desk

Category Champions

4.6/5

Based on 33 Reviews

Product Information
Features
Pricing
User Reviews

What is Zoho Desk?

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software.

Pricing

Zoho Desk Starting Price

$ 0/Agent/ Month

View Detailed Pricing

Awards

Our Awards and Recognition

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Zoho Desk Screenshots

Key Features of Zoho Desk

Here are the powerful features that make Zoho Desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

Customer Service Software Quality Management Software Ticketing Management Software Customer Feedback Software Call Center Software

360 Degree Feedback
Action Management
Agent Productivity
Alerts & Notifications
Alerts / Escalation
Alerts/Escalation
Analytics
Annotations
Appointment Management
Archiving
Auto-tag tickets
Automated Routing
Batch Communications
Billing & Invoicing
Blogs
Brand Management
Call Sharing
Caller ID
Camera
Chat / Messaging
Churn Management
Collaboration
Community Forums
Community Management
Complaint Monitoring
Content Management
Contract Management
Conversion Tracking
CRM integration
Customer DataBase
Customer Service
Dashboard
Data Security
Data Visualization
Distribution Management
Document Management
Domain mapping
Email / Online
Email Distribution
Email Integration
Embeddable self-service
Event Management
Extensibility
Feedback Collection
Feedback Management
Field Predictions
For Mobile
For Websites
Group Management
Guided Conversations
Help Desk Management
Inbox Queue Management
Incident Management
Instant Messaging
Instant Retrieval
Interactive Content
Issue Tracking
KB Bot
Knowledge Base
Knowledge Management
Known Issue Management
Live Chat
Live chat system
Macros
Member Directory
Membership Management
Multi-brand Help Center
Multi-Channel Collection
Multi-Channel Communication
Multi-Channel Publishing
Multi-Department
Multi-Language
Multiple Brands Products
Omnichannel
On-Demand Communications
On-Demand Recording
Online Activation
Online Forums
Performance Metrics
Personalization
Problem Management
Process Automation
Queue Management
Real-time Chat
Reply Assistant
Requirements Review
Reverse Phone Lookup
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Service Level Management
SLAs & Escalations
Social Media
Social Media Integration
Social media management
Software Metrics
Survey Management
Surveys & Feedback
Template Management
Text Analysis
Text Analytics
Third Party Integration
Ticket Assignment
Ticket Management
Time Tracking
To-Do List
Trend Analysis
Usability Testing
User Journeys
User Research
User Research Analysis
Video Content
Web Forms
Website Management
Workflow Management

Audit Management
Complaint Management
and list reporting
Administrator Level Control
Air Management
Alerts Notifications
Analytics
Archiving & Retention
Assignment Management
Audit Management
Audit Trail
Auditing
Automated Routing
Automated Scheduling
Backlog Management
Batch Records
Bills of Material
Budgeting & Forecasting
Bug Tracking
Calibration Management
CAPA Planning
Capacity Planning
Change Management
Change Orders
Collaboration
Commenting / Notes
Complaint Management
Compliance Management
Components Tracking
Contract Management
Controls Testing
Corrective / Preventive Actions
Corrective Actions (CAPA)
Corrective and Preventive Actions (CAPA)
Cost-to-Completion Tracking
CRM
Customer Complaint Tracking
Customer DataBase
Dashboard
Data Entry
Data Linking
Data Management
Defect Tracking
Design Management
Deviation Management
Device History
Device History Record
Document Control
Document Management
Drawings Integration
Due date tracking
Electronic Signature
Emissions Inventory
Employee Management
Employee Training
Environmental Compliance
Environmental Management
Environmental Risk Assessment
Equipment Management
Equipment Tracking
Escalation Management
Excel Loader
FDA Compliance
Feedback Management
Feedback Tracking
Filtering
Fixed Asset Management
FMEA (Failure Mode and Effects Analysis)
Forecasting
Forms Management
Gage Management
Hazardous Materials Control
Hierarchical View
HIPAA Compliance
Incident Management
Include Photos In Reports
Industrial Safety Management
Injury Reporting
Inspection Management
Inventory control
Inventory Management
Invoice Management
ISO Compliance
ISO Standards Management
Issue & Return Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Iteration Planning
Job Costing
Job Management
Knowledge Base Management
Knowledge Management
Labor Hours Tracking
Lease and Maintenance Management
Maintenance Management
Maintenance Scheduling
Management Review
Material Management
Measurement Readings
MES
Move & Copy
MRP
MSDS
Multi-Station Management
Nonconformance Tracking
Occupational Health Management
OPC Data Collection
Order Management
OSHA Compliance
OSHA Recordkeeping
Overrun Reporting
Parameterized Testing
Percent-Complete Tracking
Performance Metrics
Periodic Review
Photos In Reports
Point-of-Production Analysis
Print on Site
Prioritization
Product data management
Product Lifecycle Management
Production Cost Tracking
Production Management
Production Scheduling
Project Management
Purchase Order Management
Quality Assurance Management
Quality Control
Quality Control Checklist
Quality Management
Quote Management
Quotes / Estimates
Real Time Data Collection
Recall Management
Recipe Management
Recurring Issues
Regulatory Compliance
Release Management
Report Templates
Reporting
Reporting/Analytics
Requirements Management
Requirements Review
Requirements-Based Testing
Resource Management
Risk Alerts
Risk Management
Root Cause Analysis
Routing
Safety Management
Safety Risk Assessment
Sarbanes-Oxley Compliance
Scheduling
Shipping Management
Speech Recognition
Stakeholder Defined Attributes
Statistical Data Reporting
Status Tracking
Subcontractor Management
Supplier Management
Supplier Quality Control
Supply Chain Management
Supports Parallel Execution
Supports Agile
Sustainability Management
Task Management
Test Case Tracking
Test Script Reviews
Testing / QA Management
Testing Management
Ticket Management
Time & Expense Tracking
Time Tracking
Tool Kitting
Traceability
Traceback & Traceforward
Training Management
Unicode Compliance
User Level Management
Validation & Verification
Version Control
Waste Management
Water Management
What-if Analysis
Work order management
Workflow Management

Activities Booking
Activity Registration
Artist Management
Attendance management
Attendee Segmentation
Auction Management
Audience Segmentation
Badge Management
Badge Printing
Barcode / Ticket Scanning
Barcode Support
Billing & Invoicing
Box Office Management
Calendar Management
Campaign Management
Central Reservation System
Class Registration
Concessions Management
Confirmation/Reminders
Contact Management
Contract Management
Contribution Tracking
Credential Management
CRM
Customer DataBase
Customer Management
Data Import / Export
Data Synchronization
Discount/Coupon Management
Dispatch Management
Donor Management
Email Marketing
Event Calendar
Event Management
Event Registration
Fixed Route Management
Fleet / Equipment Management
Form Builder
Fundraising Management
GDS / OTA Integration
General Admission
Grant Management
Group Management
Group Registration
Guest List Management
Guest List Search
Itinerary Creation
Kiosk Ticketing
Landing Pages / Web Forms
Lead Capture
Load Management
Marketing Management
Membership Management
Mobile Ticketing
Multi-Event Management
Multiple Route Support
Online payments
Online Registration
Online Ticketing
Onsite Printing
Onsite Registration
Onsite Ticketing
Order Management
Payment Processing
Pledge Management
POS
Price / Margin Management
Pricing Management
Promotions Management
QR Codes
Quote Management
Recognition Management
Recurring Giving
Refund Automation
Registration Management
Remote Access
Reporting/Analytics
Reservations Management
Reserved Seating
Routing
Scheduling
Season Tickets
Self Check-in
Social Media Promotion
Staff Scheduling
Surveys & Feedback
Ticket / Order Fulfillment
Ticket Brokering
Ticket Scanning
Touch Screen
Training Management
Transportation Management
Usage Reporting
Vendor Management
VIP
Volunteer Management
Volunteer Profiles
Wait List Management
Wireless Internet Access

360 Degree Feedback
Activities Booking
Booking Notes
Commenting / Notes
Comprehensive Response Manager
CRM
Custom Survey URLs
Customer Support
Data Analysis Tools
Detailed Reporting & Alerts
Email Distribution
Embedded Survey
Feedback Collection
Gamification
Kiosk Survey
Live Results Tracking
Mobile Access
Mobile Support
Mobile Survey
Moderation
Multiple Question Types
Offline Response Collection
PowerPoint Integration
Promotions Management
Q & A
Rate Management
Remote Device Management
Skip Logic
SMS Polling / Voting
Tablet Surveys
Template Library
Third Party Booking
Web Surveys

Action Management
Activity Tracking
Agency Management
Alerts / Escalation
Analytics
Application Integration
Applications Management
Appointment Management
Archiving
Assessments
Audio / Video Conferencing
Audit Management
Auto Dealer
Auto Dialer
Auto-Dialing
Automated Notices
Automatic Call Distribution
Automatic Call Distribution (ACD)
Automotive CRM
Badge Management
Billing for Data
Billing for Voice
Blended Call Center
Budgeting & Forecasting
Bulk SMS
Call Center
Call Center Infrastructure (CCI)
Call Center Management
Call List Management
Call Logging
Call Management
Call Monitoring
Call Parking
Call Recording
Call Reporting
Call Results
Call Routing
Call Scripting
Call Sharing
Call Transfer
Callback Scheduling
Caller Identification
Campaign Management
Campaign Specific Caller ID
Chargeback Tracking
Chat / Messaging
Client Management
Cloud Communication Platform
Code-free Development
Collaboration
Collaboration Tools
Communication Management
Competitor Analysis
Complaint Management
Compliance Management
Computer Telephony
Conferencing
Contact Center as a Service (CCaaS)
Contact Center Quality Assurance
Contact Management
Content Management
Contest Management
Contextual Guidance
Contract Negotiation
Contractor Management
Conversion Tracking
Correlation Analysis
CRM
CRM integration
Cultural Alignment
Custom Survey URLs
Customer Communications Management
Customer Engagement
Customer Experience
Customer Segmentation
Customer Service
Dashboard
Data Analysis
Data Analysis Tools
Data Management
Digital Transformation
Distributed Call Recording
Document Management
eCards
Email Management
Email Marketing
Employee Alignment
Employee Awards
Employee Directory
Employee Guides
Employee Lifecycle Management
Encryption
Escalation Management
Event Triggered Recording
Fax Management
FCC Compliance
Feedback Management
File Transfer
Fixed Line Compatibility
For Call Centers
For Developers
For Education
For Onboarding
For Sales
FTC Compliance
Goal Management
Goal Setting / Tracking
Goals
Goals / Quota Management
Health & Wellness Programs
In-House Collections
Inbound Call Center
Inbound Reporting
Instant Retrieval
Interactive Voice Response
Internal Cost Allocation
IVR
IVR / Voice Recognition
Key Performance Indicators
Keyword Tracking
Knowledge Base
Knowledge Management
Labor Projection
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Scoring
Lead Segmentation
Leaderboards / Activity Tracking
Live Chat
Live chat system
Manager-to-Peer Recognition
Manual Dialer
Meeting Management
Mobile Access
Mobile Line Compatibility
Mobile Survey
Multi-Campaign
Multi-Channel Collection
Multiple Scripts
Nominations
Offline Response Collection
Omni-Channel
On-Demand Recording
Onboarding
Opportunity Management
Outbound Call Center
Outbound Reporting
Payment Plans
Peer-to-Peer Recognition
Performance Appraisal
Performance Management
Performance Metrics
Phone Key Input
Pipeline Management
Power Dialer
Predictive Dialer
Premise-Based Call Center
Preview Dialer
Progressive Dialer
Prospecting Tools
Quality Management
Question Branching
Question Library
Queue Management
Queue Manager
Real Time Monitoring
Real Time Reporting
Real-time Chat
Recording Bookmarking
Recruiting Management
Reporting/Analytics
Rewards Catalog
Rewards Management
Rewards Points
Rewards Program
Ring Groups
Sales Trend Analysis
Scheduled Recording
Scheduling
Screen Activity Recording
Self Service Portal
Sentiment Analysis
SIP Trunking
Site Intercept Survey
Skills Tracking
Skip Logic
Social Media Integration
Social Recognition
Source Tracking
Speech Recognition
Statistical Analysis
Supports Audio / Images / Video
Survey Management
Surveys
Surveys & Feedback
Telemarketing Management
Telephony
Text Analysis
Text to Speech
Time & Attendance
Training Management
Transaction management
Trend / Problem Indicators
Trend Analysis
Unified Communications
Usage Reporting
Variable Workforce
Video Call Recording
Virtual Assistant
Virtual Call Center
Virtual Extensions
Virtual Phone Number
Voice & Data Integration
Voice Customization
Voice Mail
Voice Quality Enhancement
VoIP
Workflow Management
Workforce Management
Workforce Optimization (WFO)

Zoho Desk Pricing

Here are the pricing plans for Zoho Desk. Choose the plan that best fits your requirements and budget. Get Detailed Zoho Desk pricing as per your requirements.

Free Plan

$ 0

Agent/ Month

3 Free Agents
Email Ticketing
Customer Management
Help Center
Private Knowledge Base
Predefined SLAs
Macros
Multi Language Helpdesk
24*5 Email Support
Mobile Apps

Start Free Trial

Standard

$ 14

Agent/ Month

Features from Free +
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP - Embeddable Self Service
24x5 Phone Support
Add-On ( Inr 300/Light Agent)

Start Free Trial

Professional

$ 23

Agent/ Month

Features from Standard +
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint - Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24x5 Chat Support
Add-On ( Inr 300/Light Agent)

Start Free Trial

Enterprise

$ 40

Agent/ Month

Features from Professional +
Live Chat
Zia - Artificial Intelligence (Beta)
Help Center Customization
Multi-brand Help Center
Advanced Process Management
Custom Functions
Multi-level IVR
Global Reports & Dashboards
Scheduled Reports
Contract Management
Validation Rules
Field Watching
Multiple Business Hours & Holidays
Role-based Data Sharing
50 Light Agents
Add-On ( Inr 300/Light Agent)

Start Free Trial

Express

$ 7

Agent/Month

Ticket tags
Customer happiness ratings
Ticket timeline
Multi-language support

Start Free Trial

Zoho Desk Specifications

Get a closer look at the technical specifications and system requirements for Zoho Desk. Find out if it's compatible with your operating system and other software.

Deployment :

Cloud Based

Subscription Plan :

Monthly, Yearly

Accessibility :

API

Customization

Mobile Support

Desktop Platforms :

MacOs

Windows

Mobile Platforms :

Android

iOS

Language Support :

Arabic

Chinese

Dutch

English

French

German

Hebrew

Indonesian

Japanese

Portuguese

Russian

Spanish

Business :

Freelancers

Available Support :

Phone

Live Support

Training

Tickets

Zoho Desk Categories on SoftwareSuggest :

Quality Management Software Ticketing Management Software Customer Feedback Software Call Center Software Any Industry Software Live Chat Software

Integrations :

Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
Twilio
Zoho Assists
Mailchimp
Shopify

Company Details :

Company Name : Zoho Corporation Pvt. Ltd.

Headquarter : Chennai

Website : Visit Website

Full Address : Estancia IT Park, Plot no. 140, 151, GST Road, Vallancheri, Chengalpattu District, Tamil Nadu - 603202

Zoho Desk Comparisons

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Zoho Desk Description

Here's the comprehensive description of Zoho Desk. Gain a brief understanding of its unique features and exceptional benefits.

Zoho Desk is a cloud-based context-aware customer service software used by service teams in over 40,000 businesses such as Daimler, Essilor, and McAfee.

Zoho Desk helps service teams manage customer conversations across email, phone, live chat, social media, and more. It packs all the automation and analytics necessary to scale to any volume of customers. It is easy to implement, and it tightly integrates with other software used by the team for context and continuity.

Zoho Desk is the solution to address real-time customer service challenges. It helps service teams with easy team collaboration, productivity hacks, intuitive AI, and measures customer happiness. It is customizable, affordable, and easy to scale.

Zoho Desk Customers

Zoho Desk Videos

Overall Zoho Desk Reviews

Thinking about using Zoho Desk? Check out verified user reviews & ratings based on Zoho Desk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.6/5

Based on 33 Reviews

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Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Likelihood to recommend

Out of 100%

Zoho Desk Pros and Cons

"Business process automation is done in speedy mode and now project tech issues are resolved immediately with complete issue tracking through ticket management system. It is a cost affordable customer helpdesk software with high performance efficiency"

"The interface and its efficiency. it doesn't make your computer to hang when using it and it comes with the best of the best features."

"Its usability. It is quick to learn and straightforward to use this product."

"Customizability and integration aspect of the dashboard should be restructured and reworked upon for better output. Our clients keep asking for customized dashboard with drill down parameters for fetching sharp data insights."

"Everything is okay as at now and I would recommend it to everyone to adopt it."

"Flawless product with best features that meets our user requirements. Easy to customize and tailor it to meet specific user requirement needs."

View Zoho Desk Reviews

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