What is Zendesk?
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers.
Zendesk Starting Price
$ 19/Agent/Month
Our Awards and Recognition
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Zendesk Screenshots
Key Features of Zendesk
Here are the powerful features that make Zendesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Audit Trail
- Case Management
- Task Management
- Appointment Management
- API Integration
- Customer DataBase
- Performance Metrics
- Social Media Integration
- Self Service Portal
- Assignment Management
- Real Time Monitoring
- Live chat system
- Archiving & Retention
- Feedback Management
- Surveys & Feedback
- Call Center Management
Zendesk Pricing
Here are the pricing plans for Zendesk. Choose the plan that best fits your requirements and budget. Get Detailed Zendesk pricing as per your requirements.
- Ticketing system
- Email, Twitter and Facebook
- Business rules
- Customer details and interaction history
- Out-of-the-box reporting and analytics
- Everything in Support Team, plus…
- Business hours
- Customer satisfaction score (CSAT)
- Multi-language support
- Service level agreements (SLA)
- Everything in Support Professional, plus…
- Skills based routing
- Customised agent roles
- Contextual workspaces
- Sandbox
- Ticketing system
- Email, chat, voice, social messaging, and more
- Help center
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps & integrations
- Pre-defined responses (macros)
- Custom business rules (triggers & automations)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
Zendesk Specifications
Get a closer look at the technical specifications and system requirements for Zendesk. Find out if it's compatible with your operating system and other software.
- Trello
- Mailchimp Activity
- Shopify
- Salesforce
- Klaus
- Proactive Campaigns
- Tymeshift
- TeamViewer
- Unbabel
- Narvar
Zendesk Comparisons
Compare Zendesk with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Zendesk Description
Here's the comprehensive description of Zendesk. Gain a brief understanding of its unique features and exceptional benefits.
What is Zendesk?
Zendesk offers the industry's leading customer support solution. Based on Zendesk reviews, on average, it boosts customer satisfaction ratings by 25% and agent productivity by 30%. Your customer interactions come together in a single, dynamic interface with web widgets, pre-defined ticket responses, and complete customer history.
Zendesk marketplace is the best choice for building customer experiences. They have powerful, flexible customer service and engagement products that scale to meet any business's needs. Furthermore, Zendesk supports and assists in over 60 languages to over 165,000 businesses.
Zendesk can integrate with many third-party applications like Oracle, Microsoft Teams, Salesforce, etc.
The Zendesk Agent Workspace enables support agents to manage customer conversations across all channels in one place. Additionally, the best Zendesk apps are an invaluable tool for improving customer service.
The Zendesk chat tool allows businesses to measure customer satisfaction and agent performance to ensure that support services are continuously improved. In addition, using automated triggers will enable customers to be engaged when they need assistance before they have even asked their questions.
What are the Key Zendesk Features?
Below are the top Zendesk features:
Help Desk Solution
Zendesk, as a central hub, is a tool for connecting everything you need to support customers more effectively. It offers the following features for solving problems collaboratively and empowering customers and agents:
1. Real-time updates
2. Agent Collaboration
3. Help desk automation
4. Request forms and ticket fields
5. Custom views
6. SLA management
Ticketing System
Zendesk's ticketing system gathers all customer support requests from multiple sources into a single location, much like a shared inbox. Your agents may have difficulty referencing previous issues or responding with the required contextual data when customers can contact your company in various formats at their convenience.
Zendesk's ticketing system provides the following features that solve this problem by streamlining the process of responding to customers consistently:
1. Multi-channel
2. Multilingual Support
3. Multi-brand
4. Workflows
5. Centralized hub
6. An Audit trail
Self-Service Portal
Zendesk Guide empowers your agents and customers through a self-service solution using an intelligent knowledge base.
Customers who prefer to search for answers on their own rather than waiting for the Zendesk team or a live agent's response can use this self-service help desk for a faster resolution. Here are the vital features of its self-service help desk:
1. Knowledge base
2. Help Center & Phone Support
3. Customer Portal
4. Community forums
Analytics
The Zendesk support software also has an easy-to-use interface to access reports and analytics to understand your customer support better and help desk system. The software enables businesses to foster customer relationships by utilizing data-driven information.
Zendesk software transforms the data into valuable and meaningful insights using visual styles and point-and-click functions.
1. Customer analytics
2. Performance Measurement
3. Prescriptive dashboards
4. Customization.
Omnichannel Support
With the unified workspace of Zendesk Software, you can connect your support and service teams with customers across multiple support channels. In other words, you do not lose context no matter which channel customers contact you, so you can continue your conversations and resolve issues.
What are the Benefits of Using Zendesk Products?
The benefits of integrating Zendesk software with your business include:
Improved Productivity
When it comes to solving customer issues, it isn't easy to manage several things simultaneously. For example, if you were recording notes and calling customers simultaneously, you would not be able to convert.
Handling numerous tasks at the same time will lead to a decrease in your customer support team's productivity. However, integrating Zendesk into your customer support operations becomes much easier and faster to handle.
It also has a self-help desk that reduces most customer queries, as customers can discover the answers independently. Overall, Zendesk automates several tasks for your support team, which in turn, increases their productivity.
Proactive Decision - Making
Your support team can take proactive decisions on the go with Zendesk's knowledge base, analytics, and other features. In addition, you can maximize your investment by synchronizing the Help Center knowledge base with your business requirements, resulting in proactive management of customer issues.
Enhanced Customer Engagement
Zendesk software allows your business to communicate with customers through various channels, enhancing their experience. Due to its voice, chat, and online messaging features, customers can easily connect with your support team using their preferred channel, significantly improving customer engagement.
Prompt Responses
A multitasking tool like Zendesk allows your support team to handle multiple tickets simultaneously, preventing backlogs comfortably. In addition, you can respond quickly to your customers with Zendesk.
Customer Retention
You must provide the best customer service possible to win over and retain customers. Zendesk software offers you a variety of features, including analytics, knowledge-base, messaging, and more, that can help you optimally resolve customer issues.
For example, in Zendesk Analytics, you can easily access customer data and make appropriate decisions to improve customer service and retention.
Better Sales Experience
You can solve customer problems efficiently with Zendesk's knowledge base, which provides you with all the details and resources you need right at your fingertips.
In addition, the Zendesk team is committed to working together so that agents can help customers, irrespective of their department.
Which is the Best Zendesk Alternative?
There is much software in today's market, similar to Zendesk. In addition, while Zendesk offers various purchasing options and pricing tiers, some companies may pay more than they anticipated to get the specific features they want.
The Zendesk for small businesses is an easy-to-use, powerful CRM that maximizes productivity, processes, and pipeline visibility. Additionally, smaller companies that buy the entire Zendesk suite are unlikely to use all the tools it includes, even if they buy it. Below are the five best Zendesk alternatives:
1. Help Scout
2. Zoho Desk
3. ServiceNow
4. Freshdesk
5. Gorgias
What is Zendesk Pricing?
At first glance, Zendesk pricing appears straightforward since you only need to pay $5 for a help desk tool. However, there are at least eight different plans listed under their "Support" section, plus a few other options under their "Sales" and "Platform" sections.
Below are the Zendesk knowledge base pricing plans:
Suite Team - $49 per agent/month billed annually
Suite Growth - $79 per agent/month billed annually
Suite Professional - $99 per agent/month billed annually
Zendesk Suite Enterprise - $199/agent per month
Zendesk Suite Enterprise (Custom) - $215+/agent per month
Zendesk Sunshine Platform - $25 - $69 per agent. (This category requires Support Enterprise or Support Suite Enterprise subscriptions)
What is Zendesk Sell Pricing?
The Zendesk Sell CRM software enables sales teams to win more deals by automating tasks and analyzing data. Through the all-in-one platform, sales reps will be able to increase productivity, while sales leaders can deliver customized coaching that accelerates performance.
Below is Zendesk sell pricing plans:
Zendesk Sell Team - $19 / User / Month Billed Yearly
Zendesk Sell Professional - $49 / user / Month Billed Yearly
Zendesk Sell Enterprise - $99 / User / Month Billed Yearly
Zendesk Sell Elite - $ 199 / user / Month Billed Yearl
Zendesk Customers
Zendesk Videos
Overall Zendesk Reviews
Thinking about using Zendesk? Check out verified user reviews & ratings based on Zendesk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Zendesk Pros and Cons
"zendesk is very client friendly web side every step is very simple and easy to used for normal person"
"What is impressive about Zendesk is that it's easy to use, we can make tickets based on phone calls, email messages, or even social media requests. It's also centralized and provides reporting."
"Zendesk Support Suite has transformed my customer support operations. The centralized platform, automation tools, insightful analytics, and multi-channel support options have significantly improved our efficiency and effectiveness. This translates to"
"if you decrease the cost then more or more client come for visit the zendesk web side"
"From my experience, I found that Zendesk lacks customization options, has some complexity to setup and utilize features, and it can be expensive for some businesses."
"While Zendesk is fantastic, there's always space to grow. The interface could benefit from a refresh. While minimalist, navigating some areas can feel cluttered at times."
Alternatives of Zendesk
Explore alternative software options that can fulfill similar requirements as Zendesk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Zendesk FAQs
How much does Zendesk cost?
The starting price of Zendesk is ₹ 1368/Agent/Month. It has different pricing plans:
- Support Team : ₹ 1368/Agent/Month
- Support Professional : ₹ 3960/Agent/Month
- Support Enterprise : ₹ 8280/Agent/Month
- Suite Team : ₹ 3960/Agent/Month
- Suite Growth : ₹ 6408/Agent/Month
- Suite Professional : ₹ 8280/Agent/Month
- Suite Enterprise : ₹ 12168/Agent/Month
Zendesk also provides a free trial to users.
What apps do Zendesk integrate with?
Zendesk integrates with various apps:
- Trello
- Mailchimp Activity
- Shopify
- Salesforce
- Klaus
- Proactive Campaigns
- Tymeshift
- TeamViewer
- Unbabel
- Narvar
What are the top 5 features for Zendesk?
The top 5 features for Zendesk are:
- Audit Trail
- Case Management
- Task Management
- Appointment Management
- API Integration