Voiptime Call Center
What is Voiptime Call Center?
Voiptime Call Center Solution is an all-in-one cloud solution aimed at automating the processing of inquiries from your potential and existing customers (inbound and outbound calls, emails, web chats, chat bots, etc.) and providing high-quality customer service.
Voiptime Call Center Starting Price
$ 70/User/Month
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Key Features of Voiptime Call Center
Here are the powerful features that make Voiptime Call Center stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- CRM
- CRM integration
- Appointment Management
- Call Center
- Quality Management
- Call Routing
- Call Recording
- Real Time Monitoring
- Email Management
- Dashboard
- Call Center Management
- Call Monitoring
- Predictive Dialer
- Telemarketing Management
- Activity Tracking
- Lead Capture
Voiptime Call Center Pricing
Here are the pricing plans for Voiptime Call Center. Choose the plan that best fits your requirements and budget. Get Detailed Voiptime Call Center pricing as per your requirements.
- Multichannel communication (voice, email, robocalls, web chat, web callback)
- ACD routing and call queues
- Inbound and outbound IVR
- Call script builder
- Auto dialing campaigns (Preview, Progressive, Predictive dialers), agentless campaigns
- Live monitoring and call barging
- Advanced real-time and historical reporting
- Quality management and call recording
- Workforce management
- REST API and CRM integration via Iframe
Voiptime Call Center Specifications
Get a closer look at the technical specifications and system requirements for Voiptime Call Center. Find out if it's compatible with your operating system and other software.
Voiptime Call Center Description
Here's the comprehensive description of Voiptime Call Center. Gain a brief understanding of its unique features and exceptional benefits.
Voip PowerDialer was designed especially for warm and cold calling for SMB and startups.
Benefits of Voiptime Cloud software:
- Quick launching. You don't need IT-specialist for CRM deploying or complicated integrations with IP telephony.
- All you need for sales - lead management, built-in autodialer, call recording, intelligent routing of incoming calls, follow-ups, tasks scheduling, detailed reporting, WebRTC phone etc.
- Customization - create as many custom fields as you need, it's very simple. Your client card could be configured differently for different projects.
- Intelligent routing of inbound calls - connect clients with their personal managers. No additional settings needed.
- Call campaigns management - create call campaign in minutes and monitor its progress. Forget about manual dialing.
- Ability to buy local numbers of 40 countries or use own DID numbers.
- Lead distribution - you can easily organize lead distribution between sales reps or call center agents. Just create a project and assign the reps who can work with it.
- and many additionals tools for the productivity of your sales department.
The current business environment is heavily competitive, and you must satisfy your clients to retain them. This means that your organization needs to remain accessible to customers round the clock!
Now, how exactly is that possible?
Well, it’s simple. Just invest in an automated call center solution to empower your call agents with real-time data, and boost operational efficiency. It is a great way to manage customer information, improve client call handling, and build team collaboration.
If your organization needs to make or receive, a high volume of customer calls daily, make sure to leverage the power of technology. You can streamline routine tasks and engage customers easily by getting the best call center software in the market.
The market is flooded with various call center software options. How do you know which one will actually deliver results? It’s not rocket science – assess your business requirements, read client reviews, and choose a reliable service provider to customize your organization's call center software tool. While many great platforms are available, today we review a leading solution in the field – Voiptime Contact Center Software.
Introduction To Voiptime Contact Center Software
A well-established company, Voiptime Cloud, started operations in 2010 to significantly enhance the efficiency of the emerging contact center. The major markets of the organization are the USA, Canada, Europe, Asia, and Africa. Highly popular across the globe, Voiptime Cloud provides a range of solutions to firms in the banking & financial services, logistics, BPO, insurance, e-commerce, and manufacturing industry.
A cloud-based solution, Voiptime Contact Center enables organizations to handle their call center operations efficiently and process client requests across multiple communication channels. It helps small-medium businesses and enterprises remain accessible to customers through email, voice calls, web chats, and chatbots.
Power-packed with various innovative features, Voiptime Contact Center is an ideal tool that provides cloud and on-premise implementations. The platform is backed by a highly professional team, and provides excellent user support that even includes free initial training for the client.
Salient Features of Voiptime Contact Center
1. Automatic Call Distribution and Universal Channel Queue
An immensely useful feature of Voiptime Contact Center is automatic call distribution that answers customer calls and distributes them between groups of available agents. The callers are guided to agents based on certain preselected criteria such as their geographic location, preferred language, agent skill set, and customer requirements.
Voiptime Contact Center also ensures a universal queue for multiple channels; hence irrespective of whichever channel your clients use to contact your organization, they will get redirected at the earliest. The system allows configuring task distribution between all agent groups and determining priorities for each task (inbound line or outbound call campaign, webchats, etc.) and each agent.
Intelligent call routing identifies clients on the interactive voice response system and forwards the call to the agent with the most suitable qualification. This significantly boosts customer loyalty and increases the chances of effective first-call resolution.
2. Interactive Voice Response System
Voiptime Contact Center software ensures that your agents will no longer have to entertain repetitive requests! It has an advanced interactive voice response solution that promotes self-service so that your customers receive quality support, even during non-working hours.
The interactive voice response system is useful for organizations as it allows them to conduct self-service for inbound calls and outbound agentless campaigns – mundane tasks such as order confirmation, surveys, and feedback collection that do not require the direct involvement of an agent.
3. Flexible Configuration of Outbound Call Campaigns
The most beneficial feature of Voiptime Contact Center is that the flexible configuration of outbound call campaigns helps increase agent efficiency and task flow management and saves tons of time. Voiptime Contact Center can optimize your outbound calling and increase your reach rate, as it has flexible redialing options and time-zone support. Users can use these three dialing modes:
- Preview: In this, the agent can view the customer record before calling and will need to manually dial the number to establish contact.
- Progressive: Also known as a power dialer, progressive dialing is automated and connects calls to agents only once live customers pick them up.
- Predictive: This is a completely automated mode, where the system dials from a list of telephone numbers and screens them for busy signals, dropped calls, wrong numbers, and voicemails. In this case, only live calls are connected with the agent. It dials multiple numbers per agent and decides the pace of dialing based on an intelligent algorithm. So the agent's idle time stays low even if they make cold calls.
It is important to maximize the contact rates during cold-calling campaigns. Utilizing a powerful tool such as a predictive dialer can help agents process up to 100% of contacts from the database and boost agent occupancy to 70%. These are great figures for telemarketing organizations as it increases sales conversions and, ultimately, business revenues.
4. Call Scripting
Voiptime Contact Center software enables agents to improve service during customer interactions by giving them access to real-time information whenever required. It has a customizable script builder that makes it super easy to add questionnaires, construct knowledge bases, and configure complex scripts in a minimum amount of time.
Call agents can also view their CRM solution in a script iFrame block and view customer information and past order details during an active client conversation. This enhances the overall customer experience and reduces the waiting time, as agents can resolve problems quickly due to instant data access.
5. Online Monitoring and Quality Assurance
Voiptime Contact Center software ensures that companies can check the performance of individual agents and build quality assurance in all processes. It is also possible to grade specific agent performance through customized scorecards after listening to live customer calls. Managers can choose their level of involvement through three specific modes –
- Call Whispering: Providing guidance to agents through voice messages during a customer call.
- Hidden Mode: Monitor agent interaction with the customer in an unseen mode.
- Call Barging: Join ongoing conversations with clients to resolve issues efficiently and provide better service.
Since managers cannot listen to all real-time calls, Voiptime Contact Center also facilitates call recording. This helps managers play out recorded calls at any time convenient to ensure quality service and compliance by teams. Online monitoring is a great feature as it can improve agent training and boost the support team's agility and responsiveness.
6. Web chats
Voiptime Contact Center software can help your organization handle all customer chat requests and bring together communication at a single unified portal. Users can easily set up customized web widgets for separate chat servers and websites. This maintains stringent data confidentiality as all customer conversation history is saved on these chat servers that can be located either internally or externally.
Webchats feature allows operators to view the history of past customer chats so that they can improve the quality of counseling and service. Agents can also initiate chats with clients, edit sent messages, send chat messages to customers, and forward chat sessions to other operators for professional guidance. It ensures that customers receive speedy service without any delay or hassles!
7. Advanced Reporting Tools
Voiptime Contact Center has sophisticated reporting and analytical options that drive efficiency and boost the quality of customer service. Users can access various historical data to make informed decisions that help achieve strategic goals. Here are some useful reporting templates that help Voiptime Contact Center users in analyzing real-time data and improving performance indicators
- Agent Reports: Gives complete information about individual and group agent performance and workload.
- Call Distribution Reports: This enables users to know about inbound calls of the day and the current processing status.
- ACD: Displays the number of inbound calls, time spent by each caller on the IVR system before being attended by an agent, and average call time.
- Service Level Report: Measures the overall efficiency of the inbound call processing by comparing actual figures with the target response time.
- Outbound Campaign Reports: Provides data on all calls made for outbound campaigns and the status of each call attempt.
- Work Schedules Reports: Gives information on each agent's workload so there are no conflicts in schedules.
The Final Verdict
Voiptime Contact Center software is definitely a winner, as it has a comprehensive range of features, a user-friendly interface, and great customer support. The main advantage of this innovative solution is that it gives access to a unified agent desktop that contains all the information required to process client inquiries.
If you need a holistic tool to enhance call center performance, boost agent efficiency, and deliver faster customer service, give Voiptime Contact Center software a shot. It will surely pump up all vital bottom-line results and give your business a sharp competitive edge!
You can explore more about Voiptime Contact Center software on its website or its SoftwareSuggest Profile Page.
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Voiptime Call Center FAQs
How much does Voiptime Call Center cost?
The starting price of Voiptime Call Center is $ 5040/User/Month. It has different pricing plans:
- Enterprise : $ 5040/User/Month
The details of Voiptime Call Center’s free trial have not been shared by the vendor.
What are the top 5 features for Voiptime Call Center?
The top 5 features for Voiptime Call Center are:
- CRM
- CRM integration
- Appointment Management
- Call Center
- Quality Management