UseResponse
What is UseResponse?
UseResponse is the leading company for Customer Support & Community Feedback Software. Having Omni channel communications tracking, Live Chat, Feedback and Knowledge Base tools.
UseResponse Starting Price
$ 49/Per Month
Our Awards and Recognition
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UseResponse Screenshots
Key Features of UseResponse
Here are the powerful features that make UseResponse stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Customer Support
- Email Integration
- Knowledge Management
- Survey Management
- Work order management
- Customer DataBase
- Live chat system
- Status Tracking
- Feedback Management
- Surveys & Feedback
- Analytics
- Polls / Voting
- Alerts/Escalation
- Automated Routing
- Community Forums
- Inbox Queue Management
UseResponse Pricing
Here are the pricing plans for UseResponse. Choose the plan that best fits your requirements and budget. Get Detailed UseResponse pricing as per your requirements.
- 2 Support Agents, $19/month for extra agent
- SLA Management
- Reports & Analytics
- Branding Removal
- Multilingual Knowledge Base
- Custom Addons
- SSO (LDAP/SAML)
- Tickets Visibility
- Custom Roles
- Multi-Forums
UseResponse Specifications
Get a closer look at the technical specifications and system requirements for UseResponse. Find out if it's compatible with your operating system and other software.
UseResponse Description
Here's the comprehensive description of UseResponse. Gain a brief understanding of its unique features and exceptional benefits.
UseResponse is Community Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Main Products Include:
Feedback Software
Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place. Smart voting and commenting system helps in creating product development roadmaps. Increase client satisfaction by using polls and CSAT feature. Insightful Reports and Analytics system will help you estimate the efficiency of your support team and analyze your customers experience.
Help Desk with Ticketing
Feature rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks,private notes, comments, reports and Kanban Boards. Smart system automation and notification rules allow to facilitate the work load on your support team and cut the expenses.
Knowledge Base
Allow self-service with the help of creating extensive Knowledge Base. Place Knowledge Base widget to any place on your website. Use Articles and FQAs sections, add announcements, manage version control, create multilingual knowledge bases.
Live Chat
Works as addition to the Help Desk software, and allows you to make the customer service more efficient by using Chat flow automation triggers, canned responses for the most frequent requests, conduct multiple chats simultaneously, auto lock messages not to allow several agents send replies to one request. Provides an option to chat via the most popular messengers (Facebook, Skype, WhatsApp, Viber, Telegram)
Overall UseResponse Reviews
Thinking about using UseResponse? Check out verified user reviews & ratings based on UseResponse's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
UseResponse Pros and Cons
"Great tool to manage customers requests, as well as a powerful ticketing system for internal needs."
"May seem a little complicated in the beginning as contains a lot of features."
1 UseResponse Reviews
Hear directly from customers who have used UseResponse. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Kim
Used the software for : More than 1 year
Company Size :1-10 employees
Verified By : 
Great Support and Ticketing Tool.
We have been using UseResponse for 6 months and are happy to report that the software is extremely well designed and easy to integrate. We signed up for a free trial and never went back to our then existing software. Their team provides us with great support and helps to engage with our customers and prospective leads in a much more organized and faster way. Pleasant comprehensive interface, great flexibility, and reasonable pricing!
What do you like best about UseResponse?
Great tool to manage customers requests, as well as a powerful ticketing system for internal needs.
What do you dislike about UseResponse?
May seem a little complicated in the beginning as contains a lot of features.
Alternatives of UseResponse
Explore alternative software options that can fulfill similar requirements as UseResponse. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
UseResponse FAQs
How much does UseResponse cost?
The starting price of UseResponse is ₹ 3528/Per Month. It has different pricing plans:
- Basic Cloud : ₹ 3528/Per Month
UseResponse also provides a free trial to users.
What are the top 5 features for UseResponse?
The top 5 features for UseResponse are:
- Customer Support
- Email Integration
- Knowledge Management
- Survey Management
- Work order management
What type of customer support is available from UseResponse?
The available support which UseResponse provides is:
- Phone
