ServiceNow ITSM
What is ServiceNow ITSM?
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability.
ServiceNow ITSM Starting Price
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ServiceNow ITSM Screenshots
Key Features of ServiceNow ITSM
Here are the powerful features that make ServiceNow ITSM stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Knowledge Management
- Incident Management
- Ticket Management
- Problem Management
- Change Management
- Asset Tracking
- IT Asset Management
- Release & Deployment Management
ServiceNow ITSM Specifications
Get a closer look at the technical specifications and system requirements for ServiceNow ITSM. Find out if it's compatible with your operating system and other software.
ServiceNow ITSM Comparisons
Compare ServiceNow ITSM with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.
ServiceNow ITSM Description
Here's the comprehensive description of ServiceNow ITSM. Gain a brief understanding of its unique features and exceptional benefits.
ServiceNow ITSM is an IT help desk application with comprehensive ticketing functionality and competence for generating vast knowledge bases for both customers/users and help desk agents. It can access multiple channels to reach help desk specialists and allow the companies to create customer self-service portals and chatbots. ServiceNow ITSM supports a configuration management database (CMDB), automated categorization, asset management features, routing, automatic notifications, prioritization and escalation of tickets, and alerts. It is an intuitive workspace for help desk agents and has an elaborative performance analytics capabilities.
ServiceNow ITSM Videos
Overall ServiceNow ITSM Reviews
Thinking about using ServiceNow ITSM? Check out verified user reviews & ratings based on ServiceNow ITSM's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
ServiceNow ITSM Pros and Cons
"It is easy to assign the request to the concerned team"
"Increase efficiency, low cost and can be configured in a ease compared to other leading tools."
"Has all the features for effective workflows in different industry categories. It's quite an effective tool for managing and tracking issues and requirements."
"The workflow sometimes is not clear n sometimes glitches are there"
"When it comes to Change Management."
"The UI is dated and needs an overhaul. It's quite bad in my opinion and a ticket page can be long and verbose and finding the exact issue at times can be difficult, lost in the useless meta information at times. UI has to change."
Alternatives of ServiceNow ITSM
Explore alternative software options that can fulfill similar requirements as ServiceNow ITSM. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
ServiceNow ITSM FAQs
What are the top 5 features for ServiceNow ITSM?
The top 5 features for ServiceNow ITSM are:
- Knowledge Management
- Incident Management
- Ticket Management
- Problem Management
- Change Management
What type of customer support is available from ServiceNow ITSM?
The available support which ServiceNow ITSM provides is:
- Phone
- Live support
- Tickets
Where is the headquarters/company of ServiceNow ITSM located?
The headquarters/company of ServiceNow ITSM is located at McKinney.
