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Best Remote Desktop software

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Remote Desktop Software Guide

Table of Contents

What is Remote Desktop Software?

The remote desktop software is a desktop sharing software, i.e. it helps you to see and access the desktop of your customer’s computer, who perhaps may be sitting far away from you. It helps you resolve certain problems that he’s facing irrespective of where you are.

What Are The Benefits Of Using A Remote Desktop Software?

Benefits Of Using A Remote Desktop Software

1. Gives You Freedom To Work From Anywhere

Best remote desktop software gives you the freedom to efficiently perform your office work from any part of the world you are sitting in. Desktop sharing software allows you to connect to your work computer and access each of your programs, files, and your hardware devices such as printers,  scanners, hard drives, network cards from virtually any part of the world.

2. It Keeps Your Data Thoroughly Secure

When you work with a remote access tool, all your data such as files, documents, etc. are held in the most secure data centers of the world. Thus, there is no possibility of your data getting stolen or lost. And the connection through a remote desktop tool is protected by state-of-the-art encryption technology which completely eliminates the risk of hacking and loss of data.

3. Enables Getting Unattended Access To Your Client’s Desktop

On normal days, if you want access to one of your customers’ remote desktop, you would have to ask the person to grant access and control to his desktop environment. But in case you are a technician, who has a client to whom you are liable to provide regular and constant technical support, then the ‘unattended access’ feature of the remote desktop software may prove very beneficial to you.

Through this feature, you can get permanent access to your client’s desktop environment. Hence, you don’t need to disturb your client every time you need access to his desktop to fix various regular technical issues. This removes obstacles such as different time zones, office working hours, etc.

4. Allows Multitasking

Imagine, you have to troubleshoot the problems of multiple customers simultaneously. In this case, remote desktop software enables you to handle connections to multiple desktops at the same time through its ‘multiple session-handling’ feature.

With this, you can switch between multiple support sessions as needed. You get notifications in the developments in the chat with any of the customers, or on completion of any file transfer, or any other connection notifications.

5. You Can Auto Reboot And Reconnect The Remote Desktop

Sometimes when you are using unattended access to your client’s desktop for fixing some issues on his desktop, what if your client’s computer freezes or hangs. At this point in time, you may face no issues, because you are working through the remote desktop software.

The remote desktop tool facilitates rebooting the remote desktop and automatically reconnecting with it. Thus, it optimizes the performance of the remote desktop, without facing any hassles.

6. You Can Use The Built-in Chat Feature

There are times when you are working on some important issues on a remote desktop of your client, and at some point in between, you may need to converse with your client. In this situation, picking up the phone to call him, may prove to be distracting, time-consuming, and even unproductive.

No issues. Best remote desktop software comes with a built-in chat feature, through which you can instantly chat and exchange constant updates with each other, without any hassles.

7. Host Computer And Remote User Can Share Their Desktop Environments With Each Other Simultaneously

Imagine you are a computer tutor. In this case, you, the host computer, can share your desktop environment with the remote user, i.e. your student. You can explain to him various functions of the computer so that he can simultaneously perform the functions on his computer and learn better.

But if your student has some queries while performing the functions on his computer, he too can simultaneously share his desktop environment with you. This is possible because of the two-way desktop sharing feature of the remote desktop software.

8. You Can Suitably Adjust The  Resolution Of The Remote Desktop

Sometimes the resolution of your client’s monitor or desktop may vary from your desktop. In such a situation you may find it difficult to work on your client’s remote desktop. So, you can use the ‘remote screen scaling’ feature of the remote desktop software to adjust the remote control window based on the resolution of your client’s desktop. 

Key Features of Best Remote Desktop Software

Key Features of Best Remote Desktop Software

Let us look at some of the most common features that every remote desktop system should have.

1. Unattended Access

Unattended access can be quite useful when you need to connect to a client’s computer for technical assistance, and no one is physically present at the other end. Or, when you have to provide support to specific clients on a regular basis. 

This feature makes it possible to get access to their computer without disturbing your customers every time. 

2. Two-Way Screen Sharing

Two-ways screen sharing enables you to connect to a remote computer and share your own screen with just one client or multiple clients at once. 

This feature might come in handy when you have to give a demonstration of your product to your clients. 

3. Screen Recording

Having the option to record on-screen action while sharing the screen can prove to be beneficial. These screen recordings can be used for future references during audit activity and for educational purposes too. 

4. Remote Printing

Top remote desktop software gives you the ability to access files stored on a remote computer and print them using a local printer. 

Employees who are always on-the-go will definitely appreciate this feature as they can remotely access the original system from anywhere. 

5. Real-Time Chat

Any best remote desktop software will come equipped with built-in chats. It allows you and your customers to exchange messages instantly. This eliminates the need to send an email or call the person when there are queries regarding passwords or any other issues. 

6. Session Usage Reporting

Session usage reporting gives you an insight into how your software is being used. 

If you are an enterprise with a large team, this functionality will help you keep track and improve your performance.

Factors to Consider Before Buying Remote Desktop Software

To reap the maximum benefits, there are certain key factors that you need to consider before purchasing your final solution. 

1. Security and Data Protection

The system you choose must offer a good security system so that your data stays protected. 

While many vendors promise high security, it’s always safe to do your thorough research. Check your vendor’s records — have they ever been a victim of a cyber attack? 

You should go for the vendor who has a clean record. Also, check if their security measures comply with the latest industry standards. 

2. Functionality

There are a wide variety of features to choose from. That’s why you should focus solely on those features that are important for your operations. Some of these include: 

  • Compatibility with major operating systems

  • Mobile access

  • File transfer speed, and much more

Too many additional functionalities will only slow down your system and will prove to be expensive. 

3. Usability

The best remote desktop software will have an intuitive and interactive interface. 

The ease of usability is of utmost importance for non-tech savvy users. The tool should be able to provide remote access in just a few steps rather than an elaborative procedure. 

The simpler the solution, the more is its effectiveness. 

4. Customer Support

Does the vendor provide active and reliable support to its customer? 

The ideal software vendor will aim to offer support 24*7 via various channels, such as calls, emails, live chat, and more. 

This is highly relevant because even after the purchase, you will need their constant support. It could be for reconfiguration of the software or to learn how to use it. Besides, if your system crashes suddenly, immediate assistance will be of paramount importance.

Who Uses Remote Desktop Software?

Remote desktop tools are used by organizations for remote administration and remote implementation. Software vendors use these programs when their buyers are located far away from their location. Companies use this software to implement headless computers, which replaced an actual computer containing its monitor, mouse, and keyboard. With the help of these tools, organizations can use on hardware system to use several headless computers.

Businesses that need to provide education and user support to their consumers can combine these tools with telephone communication to provide effective remote support services. Due to the rise of cloud computing, most companies now use remote desktop software that can be deployed on USB hardware devices, therefore, enabling users to recreate their desktop with the help of a cloud connection.

These tools find significant applications in data-driven business environments. Banking, finance, and other companies that rely on consumer data can use these tools to store their company data and desktops in the cloud, thus, allowing their employees and managers to access desktops from all the devices.

Contrarily, companies that have newly moved a new digital infrastructure also use remote desktop tools to get rid of complex configuration requirements. These programs as seamless to use, as all you need to do is connect your device to the remote desktop software and start working.

Problem Faced in Remote Desktop Software and How to Solve it

Problem Faced in Remote Desktop Software and How to Solve it

Remote desktops can sometimes be problematic and create trouble. While the sessions are mostly accurate and exact, various things that can go wrong or multiple problems that can be caused due to the connectivity and connection problems. Some of the difficulties faced in Remote Desktop Softwares along with their solutions are:

1. Encryption of Data

One of the most common and severe problems with remote desktops is the error message:

"Because of an error in data encryption, this session will end. Please try connecting to the remote computer again."

This error message mostly relates to the client's outdated remote desktop version. In Windows 2000, an add-on Administration Tool Pack was included, which comprised the client components to establish remote sessions. As the latest versions are introduced after some intervals of time, therefore, installing the Remote Desktop Session with old versions usually causes these types of error messages.

2. Problems related to Authentication

The most problematic aspect of setting up a Remote Desktop is establishing a connection. Along with this, there are many other problems also which the users encounter. Many users, when they log in and enter their credentials, are interrupted by some types of error messages.

The different kinds of error messages occur when the user lacks certain types of permissions to log in. This problem can be corrected by adding the user account to the Remote Desktop Users group or the group of the Local Administration.

Latest Trends in Remote Desktop Software

Latest Trends in Remote Desktop Software

The use of remote access software is globally rising with the need to work remotely more often. 

Some of the increasing trends in remote desktop tools are

1. Cloud-based Technologies

As compared to on-premise solutions, cloud-based technologies have a more intuitive interface and require less IT knowledge to operate. 

Of course, the size of the company and the budget available plays a significant role in determining whether to subscribe to cloud-based solutions or self-host it. 

Regardless of that, the popularity of cloud-based technologies is increasing day-by-day. This could be attributed to the fact that it enables online remote support and collaborations globally. 

Employees can access remote computers from any device that has internet access. 

2. Using Multiple Environments

Another latest trend seen in a secure remote desktop software is the ability to open up multiple remote desktop control windows. 

Using multiple environments enables a team to work on parallel efforts and keep them productive. It comes in handy when you need to support several users simultaneously.

You can easily switch between several remote control windows.

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Frequently Asked Questions (FAQs)

  • A. The security of your remote desktop access demands on the kind of security measures you are taking while using it. If you are using the right kind of remote desktop software then its security will not be compromised at all. They basically use security layer three and make access entirely secure.

    Security Layer 3 is a high-security level wherein the communication between toe remote desktops is well-encrypted using 128-bit encryption. You can also make remote desktop access secure by using SSL/TLS in Windows.
  • A. Yes. You can easily access your work computer from your home and work without any hassles. For this, you need powerful and feature-rich remote desktop software. They grant you full access to your work computer from your home. You can copy the files, share the documents, and do a lot of things.

    Remote desktop software has emerged as a boon for remote working. Apart from this, you can also access your work computer from home by setting a VPN on your work computer.
  • A. If you want to copy files from virtual machines to any local machine then it's 100% possible. However, there are some limitations. Here the two most used methods for this task.

    Use keyboard shortcuts - With keyboard shortcuts like Ctrl+C and Ctrl+V, you can copy & paste the text without formatting.

    Using the VM clipboard - If you are a The SRA browser client then its toolbar contains a VM Clipboard tool. This tool displays the contents of the VM keyboard. You can select the content and copy it using the Ctrl+C.

    Now, in the VM browser window, click on icon and this will open the VM Clipboard view, highlight the text in the VM Clipboard window. Click Ctrl+C and copy the text on your local clipboard. A message displaying ‘Success’ will show up.

    Open your local computer and click on where you want to paste the content. Click on Ctrl+V
  • A. Remote file transfer is the process of sending/transferring a file to another device/network which is out of your local network. To activate this facility, you need a file transfer application or remote file transfer software Also, you need to establish a connection between the local and remote computer.

    This can be done using a file transfer protocol like FTP. Once the connection is built, remote file transfer can be done on different nodes.
  • A. Due to many reasons, copy and paste facilities in the remote desktop can be disabled. If this happens, you may fail to switch content between tow platforms. To enable it, you have to make a few changes in client and server settings.

    To change the client’s setting, you need to follow the below-mentioned steps:

    Right-click on the RDP icon and select ‘Edit’> ‘Local Resources’ tab. Check the ‘Clipboard’ option. To activate copying & pasting, click on ‘More’. Select the ‘Drives’. ‘OK’ and ‘OK’ again.

    Changing the server settings has a different process in different Windows.

  • Below Steps to Enable Remote Desktop Services on the System

    1. Go to the start menu, from there right-click the computer and select the Properties option, or you can also open the System applet from the Control Panel.
    2. Further, in the left corner, select the Remote settings. The Remote tab of the Properties window of the system opens.
    3. Then in the Remote Desktop section, choose the option which allows connection from the computers, which are running Remote Network with the proper Network Level Authentication. This means Windows 7 is the least to have for running remote network connections.
    4. Now lastly, click the select user’s button. The remote desktop user window appears, where you can easily choose who can easily access the system with the help of Remote Desktops.

Nikunj DudhatBy Nikunj Dudhat | Last Updated: October 24, 2020

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