Raiseaticket
What is Raiseaticket?
A cloud-based help desk solution that's powerful, insightful and easy to use. Raiseaticket platform is an enabler for service and support centric approach for your customers. Get started for free.
Raiseaticket Starting Price
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Raiseaticket Screenshots
Key Features of Raiseaticket
Here are the powerful features that make Raiseaticket stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Amazon
- 2-Way Messaging
- Account Alerts
- Account Management
- Action Management
- Activity / News Feed
- Activity Log
- Activity Tracking
- Admissions Management
- Alerts / Escalation
- Appointment Management
- Approval Workflow
- Archiving
- Asset Budgeting
- Asset Lifecycle Management
- Asset Management
- Activities Booking
- Activity Registration
- Artist Management
- Attendance management
- Attendee Segmentation
- Auction Management
- Audience Segmentation
- Badge Management
- Badge Printing
- Barcode / Ticket Scanning
- Barcode Support
- Billing & Invoicing
- Box Office Management
- Calendar Management
- Campaign Management
- Central Reservation System
- Analytics
- Batch Communications
- Chat / Messaging
- Churn Management
- Communication Management
- Community Management
- Content Management
- Content Syndication
- Customer Engagement
- Customer Experience
- Customer Feedback
- Customer Loyalty
- Customer Satisfaction
- Email Distribution
- Event Marketing
- Experience Management
- Analytics
- Case Management
- Complaint Classification
- Complaint Monitoring
- Corrective Actions (CAPA)
- Customer Complaint Tracking
- Feedback Collection
- Feedback Management
- Forms Management
- Issue Tracking
- Quality Assurance Management
- Routing
- Self Service Portal
- Social Media Monitoring
- Survey Management
- 360 Degree Feedback
- Account Alerts
- Account Management
- Accounting Management
- Analytics
- Call Reporting
- Communication Management
- Complaint Monitoring
- Customer Engagement
- Customer Lifecycle Management
- Customer Management
- Customer Support
- Dashboard
- Feedback Collection
- Feedback widget
- Health Score
Raiseaticket Specifications
Get a closer look at the technical specifications and system requirements for Raiseaticket. Find out if it's compatible with your operating system and other software.
Raiseaticket Comparisons
Compare Raiseaticket with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Raiseaticket Description
Here's the comprehensive description of Raiseaticket. Gain a brief understanding of its unique features and exceptional benefits.
Raiseaticket is a web-based help desk solution. It has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations.
Simplicity is the ultimate in sophistication. Raiseaticket is designed to be simple and intuitive for customer support agents. It has the capability of delivering insights and holistic monitoring of support operations to supervisors and management through a powerful dashboard with an extensive set of reporting tools. The platform allows for the use of service level agreements (SLAs) that define the level of expected service you deliver to your customers.
Eliminate the nightmare of managing and measuring cluttered inboxes, shared mailboxes, unanswered emails and unaddressed customer requests. Raiseaticket provides detailed insights about support requests (tickets) across your organization for all tickets received, resolved, assigned, unassigned, pending and overdue, together with client and agent responses as well as category sorting. Notifications allow supervisors and management to monitor customer support through notifications and trigger-based alerts that you can customise and apply selectively.
Customer support agents interact with customers through a unified web portal that handles customer communication through web or email channels while maintaining internal or contractual service level agreements (SLAs). The unified portal allows you to transfer requests between departments and agents that can handle specific requests while eliminating the risk of tickets remaining unaddressed.
Overall Raiseaticket Reviews
Thinking about using Raiseaticket? Check out verified user reviews & ratings based on Raiseaticket's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Raiseaticket Pros and Cons
"user-friendly interface, customization options, and robust reporting capabilities have streamlined our ticket management process and improved overall customer support"
"This product has help us to start with easy to use and navigate"
"The ease of use and ability to assign the right level of help"
"Limited Knowledge Base: Raiseaticket's documentation and customer support resources may not be as extensive as some other ticketing systems, which could make troubleshooting issues or finding solutions more challenging."
"There are some reporting's that can be improved"
"Can't edit a tickets title once created"
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Raiseaticket FAQs
What are the top 5 features for Raiseaticket?
The top 5 features for Raiseaticket are:
- Customer DataBase
- Customer Feedback
- Surveys & Feedback
- Inbox Queue Management
- Ticket Management
What type of customer support is available from Raiseaticket?
The available support which Raiseaticket provides is:
