What is ProProfs Knowledge Base?

ProProfs Knowledge Base software helps you create online documentation, manuals, user guides, FAQs, and more. It’s the perfect tool for managing business knowledge both for internal and external audience i.e., employees and customers, respectively.

Pricing

ProProfs Knowledge Base Starting Price

$ 79/Per Month (Annually)

Awards
ProProfs Knowledge Base Award

Our Awards and Recognition

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ProProfs Knowledge Base Screenshots

Key Features of ProProfs Knowledge Base

Here are the powerful features that make ProProfs Knowledge Base stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Email Integration
  • Knowledge Management
  • Project Management
  • Task Management
  • Call Center
  • Online Activation
  • Social Media Integration
  • Onboarding
  • Self Service Portal
  • Customizable Branding
  • Offline Form
  • Real Time Monitoring
  • File Sharing
  • Workflow Management
  • Collaboration
  • Feedback Management
  • Dashboard
  • Community Forums
  • Multiple Brands Products
  • Help Desk Management
  • Online Forums
  • Problem Management
  • Third Party Integration
  • Routing
  • File Transfer
  • Project Tracking
  • Forms Management
  • Rules-Based Workflow
  • Data Management
  • Blogs
  • Team Management
  • Website Visitor Tracking
  • Feedback Collection
  • Customer Engagement
  • Mobile Access
  • Cataloging / Categorization
  • Web Traffic Reporting
  • Chat / Messaging
  • Customer Support Tracking
  • Team Chat
  • Approval Workflow
  • Document Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • Live Chat
  • FAQ
  • Guided Problem Solving
  • Self-Learning
  • Filtering
  • Prioritization
  • Reporting/Analytics
  • Canned Responses
  • Proactive Chat
  • Content Management
  • Real Time Chat
  • Pre-built Templates
  • GDPR Compliance
  • Archiving
  • Multi-Language
  • Knowledge Capture
  • Activity / News Feed
  • Real-time Chat
  • Ticket/Issue Tracking
  • WYSIWYG Rich Text Editing
  • Customer Complaint Tracking
  • Activity Log
  • SLA Management
  • Transfers/Routing
  • Backup Management
  • SLA Monitoring
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ProProfs Knowledge Base Pricing

Here are the pricing plans for ProProfs Knowledge Base. Choose the plan that best fits your requirements and budget. Get Detailed ProProfs Knowledge Base pricing as per your requirements.

TEAM
$ 79
Per Month (Annually)
  • Pages - 200
  • Public Views - Unlimited
  • Knowledgebases, Manuals & Docs - Unlimited
  • Authors - 1
  • Staff Users - 1
  • Import Sites
  • Page Templates
  • Revision History & Version Control
  • Private Site
  • Groups & Teams - 2
  • ProProfs Survey Maker - Basic $180/y value
  • Customer Support - Phone Support
  • Integrations - Advanced
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BUSINESS *most popular
$ 129
Per Month (Annually)
  • Pages - 300
  • Public Views
  • Knowledgebases, Manuals & Docs
  • Authors - 1
  • Staff Users - 50
  • Private Site
  • Groups & Teams
  • ProProfs Survey Maker - Professional $480/y value
  • Multi-Lingual Support
  • Tooltips, Lightboxes & Pop-ups
  • Conditional Content
  • White Label
  • Single Sourcing
  • ProProfs Chat - Bronze Plan $120/y value
  • Customer Support - Premium Support
  • Integrations - Advanced
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ENTERPRISE
$ 299
Per Month (Annually)
  • Pages - Unlimited
  • Public Views - Unlimited
  • Knowledgebases, Manuals & Docs - Unlimited
  • Authors - 3
  • Staff Users - 200
  • Import Sites
  • Page Templates
  • Revision History & Version Control
  • Private Site
  • Groups & Teams - 5
  • ProProfs Survey Maker - Business $1680/y value
  • Merge Tags & Content Snippets
  • Multi-Lingual Support
  • Tooltips, Lightboxes & Pop-ups
  • Conditional Content
  • White Label
  • Custom Domain
  • ProProfs Training Maker - Essential Plan $1200/y value
  • ProProfs Chat - Silver Plan $240/y value
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PROFESSIONAL
$ 30
Per Month (Anunualy)
  • Pages - 100
  • Public Views - Unlimited
  • Knowledgebases, Manuals & Docs - Unlimited
  • Authors - 1
  • Staff Users - 1
  • Import Sites
  • Page Templates
  • Revision History & Version Control
  • Customer Support - Email Support
  • Integrations - Basic
Get Pricing

ProProfs Knowledge Base Specifications

Get a closer look at the technical specifications and system requirements for ProProfs Knowledge Base. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
Web app
Language Support :
Arabic
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Business :
Freelancers
StartUps
SMBs
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
ProProfs Knowledge Base Categories on SoftwareSuggest :
Integrations :
  • Zendesk
  • Desk.com
  • Google Analytics
  • Google Fonts
  • Google Translate
  • LiveChat
  • ProProfs chat
  • Freshdesk
  • Olark
  • Snap Engage
  • Wufoo
  • Tidio Chat
  • Jira
  • Disqus
  • Salesforce
Company Details :
Company Name : ProProfs
Headquarter : Andorra la Vella
Website : Visit Website
Full Address : 6800 Altamor Drive, Los Angeles, CA 90045 USA

ProProfs Knowledge Base Comparisons

Compare ProProfs Knowledge Base with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.

ProProfs Knowledge Base Description

Here's the comprehensive description of ProProfs Knowledge Base. Gain a brief understanding of its unique features and exceptional benefits.

Supported by powerful technology, ProProfs Knowledge Base Software is a versatile tool that helps in creating cloud-based user guides, documentation, knowledge bases, and more. Its primary objective is to provide a self-service platform to customers and employees, helping them resolve queries on their own. This reduces customer tickets as well as internal support tickets by a significant number. 

The wide array of features offered by this software are capable of creating content, editing and even uploading existing files in multiple formats - PDF, PPTs, MS Word files. Reports provided by this software offer actionable insights into the search patterns of visitors, successful and failed searches, and much more. Besides smart configuration settings, the software also offers advanced security controls, Google-like search mechanism, branding and customization options, and much more. 

Built carefully and comprising robust features and settings, ProProfs Knowledge Base software is clearly one of the most preferred knowledge management tools in the market

Product Offerings: 

  • Help Authoring Software
  • Sales Enablement Software
  • Technical Manual Software
  • IT Documentation software
  • Technical Documentation Software
  • Training Documentation Software
  • Context-Sensitive Help Software
  • Help Documentation Software

Important Features:

  • Simple & Easy
  • Anytime, Anywhere Access
  • Reduce Customer Tickets
  • Customize & Brand
  • Security Controls
  • Retain Employee Knowledge
  • Highly Searchable 
  • Centralize Documents
  • Analytics & Reports

ProProfs Knowledge Base Customers

ProProfs Knowledge Base Customers
ProProfs Knowledge Base Customers
ProProfs Knowledge Base Customers
ProProfs Knowledge Base Customers
ProProfs Knowledge Base Customers
ProProfs Knowledge Base Customers

ProProfs Knowledge Base Videos

Overall ProProfs Knowledge Base Reviews

Thinking about using ProProfs Knowledge Base? Check out verified user reviews & ratings based on ProProfs Knowledge Base's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.9/5

Based on 29 Reviews

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Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 88%

Likelihood to recommend

Out of 100%

ProProfs Knowledge Base Pros and Cons

"All the features of knowledge base are stellar, but we like the extensive customizations it provides.. With this tool, we transformed the appearance of our HR documentation to match the theme of our brand."

"The templates and the tool’s ability to use both written and visual content for documentation are what we like the most."

"Its user-friendly interface has made the process effortless."

"Everything is great, except there is no free version of the tool."

"Itis an all-around product. If I had to nitpick, I suggest extending the trial period to 30 days."

"The user interface is undoubtedly awesome but I feel that there can be improvements made in terms of design"

Alternatives of ProProfs Knowledge Base

Explore alternative software options that can fulfill similar requirements as ProProfs Knowledge Base. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

ProProfs Knowledge Base FAQs

How much does ProProfs Knowledge Base cost?

The starting price of ProProfs Knowledge Base is ₹ 5688/Per Month (Annually). It has different pricing plans:

  1. TEAM : ₹ 5688/Per Month (Annually)
  2. BUSINESS *most popular : ₹ 9288/Per Month (Annually)
  3. ENTERPRISE : ₹ 21528/Per Month (Annually)
  4. PROFESSIONAL : ₹ 2160/Per Month (Anunualy)

ProProfs Knowledge Base also provides a free trial to users.

What apps do ProProfs Knowledge Base integrate with?

ProProfs Knowledge Base integrates with various apps:

  • Zendesk
  • Desk.com
  • Google Analytics
  • Google Fonts
  • Google Translate
  • LiveChat
  • ProProfs chat
  • Freshdesk
  • Olark
  • Snap Engage
  • Wufoo
  • Tidio Chat
  • Jira
  • Disqus
  • Salesforce

What are the top 5 features for ProProfs Knowledge Base?

The top 5 features for ProProfs Knowledge Base are:

  • Email Integration
  • Knowledge Management
  • Project Management
  • Task Management
  • Call Center
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