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Top Patient Management Software and Services in 2020

Finding the best Patient Management Software for your business is now faster and easier! Compare prices, reviews, features, and get free consultation to find the perfect software.

Table of Contents

What is Patient Management Software?

Patient Management Software, better known as Medical Practice Management Software (MPM) is meant for streamlining the daily tasks of operating a medical body. Such healthcare software allows medical practitioners and doctors to have access to various records related to a patient including his/her billing information, appointment schedules, insurance payers, and generate reports.MPM should not be confused with some stand-alone applications like medical scheduling software, medical billing software, or EHR(Electronic Health Record software), first two of which are commonly included in an MPM system while EHR software is generally independent and records patient's medical data.

Features of a Patient Management Software

The main motto behind using Patient Management Software is to reduce the time spent by a doctor on documentation or paperwork so that more time and better attention is provided to the patient. To achieve this goal, the Patient Management System consists of features that assist with common medical administrative tasks:

1. Patient registration

One of the important features of a Patient Management Software is that it eases the task of patient registration, i.e., collecting the required information about a new patient such as his/her address, contact info, insurance details, etc. The info is generally provided by the patient by filling a form, which when uploaded in the system is available to all departments of the medical facility, hence reducing problems while retrieving any details about that patient later.

2. Scheduling appointments

Patient Management System is better than a paper calendar or excels spreadsheets because it includes features that not only keep track on patient appointments but also monitor doctor’s schedule, appointment history, and send automated reminders to both.

3. Managing documents and reports

Patient Management Software includes features to organize and manage the troublesome amount of paperwork involved in a medical field. It can handle anything like preparing bills of patients, sending e-bills, maintaining accounts of patients as well as keeping a track on employee payroll.

4. Handling insurance claims

The software has a feature of editing a patient's data according to the standards of the insurance claim handler. The software can be used to submit claims electronically, check claim status and verify benefits information. In most cases, electronic claims are submitted using an automated software process, but some practitioners take help of an electronic claim clearinghouse for submitting their claims.

5. Inventory management

Patient Management Software contains features like keeping track of the inventory of the medical facility, monitoring stock and distribution, supply levels and preparing a list of items dispensed to a patient, thus eliminating the requirement of manual data entry.

Patient Management System may include some on-demand features like Medical specialty features, Prescription writing, Mobile access, Payer contract analysis etc.

Looking forward to buying one?

You should consider the following before you start your hunt.

1. Compatibility

While looking for Patient Management Software, make sure that it is compatible with the EHR/EMR software you are having. Both systems must be able to interface with one another as you won’t find it convenient if you have to enter the same data twice, first in MPM, and then in EHR, doubling your office workload.

2. Choosing a combo package

Looking to buy both MPM and EHR software? Never blindly settle for a bundle just because you don’t want the rigorous hunt for both the systems separately. Make sure that both of them are perfectly tailored to fulfill your requirements, otherwise, it may happen that one system works perfectly for you while the rest of the package is just scrambling your work.

3. Certification

Checking for certification of the system is a good thing as a certified product is better and more reliable. But remember, a certificate doesn't mean the software is best for you. It is customer support, the functioning of the system, and your satisfaction that matters the most and is beneficial for you in the process. You may contact other users and get their reviews on the product before buying it.

4. Customization

Choose software that can be easily customized according to your requirements, so that you could make the most out of it. A properly optimized system delivers the best of what you want and gives you satisfaction along with cutting down the workload and expenses.

Some other factors that should be brought under consideration before buying Patient Management Software:-

  • Price-  Money matters a lot as long as you are running your medical facility for profits. Thus, get a system that fits your budget.
  • Business Size- You can choose a system according to the size of the medical body. For example-Solo practice, 6 to 10 doctors,11 to 20 doctors, 50+ doctors, etc.
  • Delivery mode- Systems are divided into three segments namely on-premise, cloud-based and web-based. Decide which will be best for you.

Pros of Using A Patient Management Software

In recent years, all businesses are getting digitalized and automated, so why the healthcare sector will fall behind! With this era of digitization, the healthcare sector is witnessing a significant improvement in the competence of the staff and progress in patient satisfaction through patient management software.

1. Standardization, Ease, and Accuracy

Patient Management Software digitizes the health records of patients. This brings-in the ease factor for all the stakeholders, especially Doctors, as it is easy to access and maintain electronic health records when compared to paper-based patient records. Patient Management Software enables a complete standardization of the medical care system in a clinic or hospital.

It provides a standardized way of filling out information about the patient and hence makes it simpler for Doctors, nurses and other para-medical staff to view the information they require for effective diagnosis and treatment of the patient. The software also brings-in accuracy at the time of billing.

2. Better Health Decisions

The electronic media records of a patient made available by the patient management software can be accessed by more than one doctor, and hence right and better decisions beneficial for the patients can be taken in collaboration by the participating doctors. Any remotely situated Doctor can also easily and quickly communicate with the patient - all thanks to the real-time patient information provided by the software.

Decisions on diagnosis and mode of treatment can be altered mid-way based on the complete and accurate patient information provided by the software. This is way better than traditional paper-based records.

3. Doctor Access

In an emergency situation if a patient is brought in, it is obvious that he himself cannot provide his past medical history to the doctor. Here is where the patient management software can come to the rescue. The software can enable the in-charge to view and access the patient’s past medical records and treatment techniques used - anytime and from anywhere.

4. Patient Access

At the other end of the spectrum, patients can also get access to real-time reports of his/her diagnosis and treatment. The software empowers the patients to be always ‘aware’ of their individual medical history. This helps them to plan in advance regarding their medical insurance and stuff.

The patients will get a chance to make proactive and intelligent decisions regarding their health and healthcare. Moreover, advanced patient management software allows patients to be always in touch with their Physicians through the Live Chat module. This eliminates the need of visiting the hospital for general medical advice.

5. Enhanced Efficiency

There is a possibility of a lot of complications creeping in when it comes to healthcare history. But the implementation of the patient management software eliminates these complications and instead brings-in ease and efficiency. The software provides complete patient information from a single dashboard. Apart from this, the software makes the whole healthcare system quicker, more secure, and efficient. It enhances the standards of care and treatment provided by doctors and hospitals.

Cons To Keep In Mind Before Buying Patient Management Software

While the software has numerous benefits for all stakeholders, there are some potential cons associated with the patient management software. If you are looking to buy a patient management software for your hospital or medical clinic, then you need to keep the following cons in mind:

1. Privacy

One of the important potential cons associated with the software is that privacy issues may crop up time and again due to the fact that there can be many stakeholders or ‘users’ wanting access to the patient’s electronic medical records.

Multiple access requests and that too at the same time invariably compromises the privacy factor. If the authorities or the users of the software are not following the guidelines, then the security of all the information can come under risk. For avoiding this, no unauthorized person should be able to access the data, and the required permissions should also be set.

2. Need For Training

Properly using and executing a patient management software requires good amount of training. Users need to undergo proper training on how to best use the software. The right guidance is also required so that the users of the software can avail the desired results. The medical staff along with the Doctor need to learn and get familiar with this new way of patient care. If any of the stakeholders of the software get it wrong, then there arises the possibility of loss of data.

Sometimes, you may lose patients information while using the software. It will happen only due to poor individual and system interaction or lack of knowledge regarding using the software. Thus, for effective use of the software, proper training is a must, and this can be counted as a potential disadvantage.

3. Poorly Designed Interface

When it comes to patient management software, the value of design and open data is very high. The user interface of the software must be very simple and easily navigable. It should not happen that the user has to spend so much time in aggregating details from numerous sheets and slides on the software.

The software must produce all sorts of data in a usable format so that everyone can use it without wasting their precious time. If the software you are looking to buy has a poorly designed interface, then the users will stop using it and will find other alternatives to achieve their objectives.

Market trends of Patient Management Software

The global Patient Management Software market is expected to reach $247.1 million by 2018. In spite of the high operational cost and lack of trained IT professionals, there are huge opportunities for growth and development of the market, mainly due to the high standard of facilities provided, solid back-up by a government, and increasing patient awareness.

Coming to delivery options, the web-based segment shared 68.4% of the market in 2013 while the cloud model will show the highest growth rate, thanks to low operational cost and greater data accessibility. While talking about specialties, physicians are the largest community to use the Patient Management System.

North America has emerged as the largest market for the systems, followed by Europe. Other important markets consist of UK, China, New Zealand and countries in the Middle East.

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Karan VasitaBy Karan Vasita | Last Updated: October 19, 2020

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