What is Nextiva?

Nextiva is instantly accessing enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastructure settings.

Pricing

Nextiva Starting Price

$ 20/Per Month

Awards
Nextiva Award

Our Awards and Recognition

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Key Features of Nextiva

Here are the powerful features that make Nextiva stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • After Call Work
  • Analytical Reports
  • API Integration
  • Audio / Video Conferencing
  • Auto Dialer
  • Auto Rotate
  • Billing & Invoicing
  • Blind Transfer
  • Built-In CRM
  • By-Extension Reporting
  • Call Barging
  • Call Cascading
  • Call Center
  • Call Center Management
  • Call Conference
  • Call Control
  • Call Disposition and Notes
  • Call Duration
  • Call Hold
  • Call Hold Music
  • Call Logging
  • Call Logs
  • Call Monitoring
  • Call Mute
  • Call Queuing
  • Call Recording
  • Call Reminder
  • Call Routing
  • Call Volume
  • Caller ID
  • Caller Identification
  • Carrier Access Billing
  • Chat / Messaging
  • Complete Messaging Platform
  • Conferencing
  • Contact History
  • Contact Management
  • Contact Tags and Custom Fields
  • Contract Management
  • Country Blocking
  • CRM integration
  • Custom Sender ID
  • Customisable Welcome Greeting
  • Customizable Billing
  • Data import and Synchronization
  • Desktop Notifications
  • Email Notifications
  • Email Support
  • Employee Directory
  • Enhanced Caller ID
  • Fax Management
  • Flexible Rate Tables
  • Forward to Device
  • Forward to Phone
  • Global Connect
  • Historical Reporting
  • Holiday Mapping
  • Inbound Reporting
  • Incoming Call ID
  • Incoming SMS
  • Internal Call Transfer
  • International Numbers
  • IVR / Voice Recognition
  • IVR and Dial Groups
  • IVR System
  • Lead Management
  • Live Call Monitoring
  • Mobile Access
  • Mobile App
  • Mobile SMS
  • Multi Lingual IVR
  • Multiple Accessline
  • Multiple Extension
  • Multiple Scripts
  • Multiple Simultaneous Calls
  • Multiuser Login & Role-based access control
  • Onboarding Coach
  • Online Fax
  • Outbound Caller ID
  • Outbound Reporting
  • Outgoing Call Tracking
  • Outgoing SMS
  • Personalized Greetings
  • Phone Key Input
  • Phone Support
  • Post-Paid Systems
  • Power Dialer
  • Pre-Paid Systems
  • Predictive Dialer
  • Provisioning
  • Rating
  • Real Time Reporting
  • Remarketing
  • Reporting
  • Screen Pop-up
  • Self Service Portal
  • Service Order System
  • Session Summary Notes
  • Single Access Number
  • SIP Trunking
  • Skill Based Routing
  • Smart Call Tracking
  • Smart DID Routing
  • SMS
  • Speech Analytics
  • Stand Alone Dialer
  • Sticky Agent
  • Survey Management
  • Telemarketing Management
  • Text to Speech
  • Toll Free Number
  • Unattended Call Management
  • Unlimited Concurrent Calls
  • Virtual Call Center
  • Virtual Extensions
  • Voice & Data Integration
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • VoIP
  • Warm Transfer
  • Web to Lead
  • Webchat
  • Who Answered Log
Show More
  • Action Management
  • Activity Tracking
  • Agency Management
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Applications Management
  • Appointment Management
  • Archiving
  • Assessments
  • Audio / Video Conferencing
  • Audit Management
  • Auto Dealer
  • Auto Dialer
  • Auto-Dialing
  • Automated Notices
  • Automatic Call Distribution
  • Automatic Call Distribution (ACD)
  • Automotive CRM
  • Badge Management
  • Billing for Data
  • Billing for Voice
  • Blended Call Center
  • Budgeting & Forecasting
  • Bulk SMS
  • Call Center
  • Call Center Infrastructure (CCI)
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Call Reporting
  • Call Results
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Call Transfer
  • Callback Scheduling
  • Caller Identification
  • Campaign Management
  • Campaign Specific Caller ID
  • Chargeback Tracking
  • Chat / Messaging
  • Client Management
  • Cloud Communication Platform
  • Code-free Development
  • Collaboration
  • Collaboration Tools
  • Communication Management
  • Competitor Analysis
  • Complaint Management
  • Compliance Management
  • Computer Telephony
  • Conferencing
  • Contact Center as a Service (CCaaS)
  • Contact Center Quality Assurance
  • Contact Management
  • Content Management
  • Contest Management
  • Contextual Guidance
  • Contract Negotiation
  • Contractor Management
  • Conversion Tracking
  • Correlation Analysis
  • CRM
  • CRM integration
  • Cultural Alignment
  • Custom Survey URLs
  • Customer Communications Management
  • Customer Engagement
  • Customer Experience
  • Customer Segmentation
  • Customer Service
  • Dashboard
  • Data Analysis
  • Data Analysis Tools
  • Data Management
  • Digital Transformation
  • Distributed Call Recording
  • Document Management
  • eCards
  • Email Management
  • Email Marketing
  • Employee Alignment
  • Employee Awards
  • Employee Directory
  • Employee Guides
  • Employee Lifecycle Management
  • Encryption
  • Escalation Management
  • Event Triggered Recording
  • Fax Management
  • FCC Compliance
  • Feedback Management
  • File Transfer
  • Fixed Line Compatibility
  • For Call Centers
  • For Developers
  • For Education
  • For Onboarding
  • For Sales
  • FTC Compliance
  • Goal Management
  • Goal Setting / Tracking
  • Goals
  • Goals / Quota Management
  • Health & Wellness Programs
  • In-House Collections
  • Inbound Call Center
  • Inbound Reporting
  • Instant Retrieval
  • Interactive Voice Response
  • Internal Cost Allocation
  • IVR
  • IVR / Voice Recognition
  • Key Performance Indicators
  • Keyword Tracking
  • Knowledge Base
  • Knowledge Management
  • Labor Projection
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Leaderboards / Activity Tracking
  • Live Chat
  • Live chat system
  • Manager-to-Peer Recognition
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Mobile Line Compatibility
  • Mobile Survey
  • Multi-Campaign
  • Multi-Channel Collection
  • Multiple Scripts
  • Nominations
  • Offline Response Collection
  • Omni-Channel
  • On-Demand Recording
  • Onboarding
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • Payment Plans
  • Peer-to-Peer Recognition
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Pipeline Management
  • Power Dialer
  • Predictive Dialer
  • Premise-Based Call Center
  • Preview Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Quality Management
  • Question Branching
  • Question Library
  • Queue Management
  • Queue Manager
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Chat
  • Recording Bookmarking
  • Recruiting Management
  • Reporting/Analytics
  • Rewards Catalog
  • Rewards Management
  • Rewards Points
  • Rewards Program
  • Ring Groups
  • Sales Trend Analysis
  • Scheduled Recording
  • Scheduling
  • Screen Activity Recording
  • Self Service Portal
  • Sentiment Analysis
  • SIP Trunking
  • Site Intercept Survey
  • Skills Tracking
  • Skip Logic
  • Social Media Integration
  • Social Recognition
  • Source Tracking
  • Speech Recognition
  • Statistical Analysis
  • Supports Audio / Images / Video
  • Survey Management
  • Surveys
  • Surveys & Feedback
  • Telemarketing Management
  • Telephony
  • Text Analysis
  • Text to Speech
  • Time & Attendance
  • Training Management
  • Transaction management
  • Trend / Problem Indicators
  • Trend Analysis
  • Unified Communications
  • Usage Reporting
  • Variable Workforce
  • Video Call Recording
  • Virtual Assistant
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Phone Number
  • Voice & Data Integration
  • Voice Customization
  • Voice Mail
  • Voice Quality Enhancement
  • VoIP
  • Workflow Management
  • Workforce Management
  • Workforce Optimization (WFO)
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  • A/B Testing
  • Activity Tracking
  • Analytics/ROI Tracking
  • Appointment Management
  • Calendar/Reminder System
  • Call Management
  • Campaign Management
  • Channel Management
  • Contact Database
  • Contact History
  • Contact import and export
  • Contact Import/Export
  • Contact Management
  • Contract Management
  • Customer DataBase
  • Customer Pipeline
  • Data Capture and Transfer
  • Data Entry
  • Data Entry Verification
  • Data Extraction
  • Data Verification
  • Design Templates
  • Drip Campaigns
  • Email Marketing
  • Form Builder
  • Group Management
  • Image Editor
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Enrichment
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Meeting Management
  • Notes Management
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Project Management
  • Prospecting Tools
  • Referral Tracking
  • Remote Capture
  • Sales pipeline management
  • Search / Filter
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Marketing
  • Social Media Metrics
  • Source Tracking
  • Task Management
  • Team Chat
  • Website Visitor Tracking
Show More
  • 360 Degree Feedback
  • A/B Testing
  • Abbreviation Detection
  • Academic/Education
  • Account Alerts
  • Account Management
  • Action Management
  • Ad hoc Analysis
  • Ad Hoc Reports
  • Aggregate Reports
  • Analytics
  • Application Development
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Audience Segmentation
  • Audience Targeting
  • Automatic Reset
  • Behavioral Mapping
  • Benchmarking
  • Budgeting & Forecasting
  • Call Reporting
  • Campaign Management
  • Campaign Segmentation
  • Campaign Tracking
  • Candidate Profiles
  • Case Management
  • Channel Attribution
  • Churn Management
  • Collaboration
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Comparative Reports
  • Compensation Management
  • Complaint Classification
  • Complaint Management
  • Complaint Monitoring
  • Compliance Management
  • Consolidation / Roll-Up
  • Content Management
  • Contractor Management
  • Conversion Tracking
  • Corporate/Business
  • Cultural Alignment
  • Custom Survey URLs
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer DataBase
  • Customer Engagement
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Customer Review Platform
  • Customer Segmentation
  • Customer Targeting
  • Customizable Questions
  • Dashboard
  • Data Analysis
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Cleansing
  • Data Discovery
  • Data Entry Verification
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Decision Tree Analysis
  • Defect Tracking
  • Dispatch Management
  • Drag & Drop
  • Duplicate Detection
  • Dynamic Maps
  • eCards
  • Element Analytics
  • Email / Online
  • Email Distribution
  • Email Marketing
  • Embeddable Survey
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Equipment Tracking
  • Face-to-Face
  • Feedback Collection
  • Feedback Management
  • Filtering
  • Flexible Search
  • For Mobile
  • For Websites
  • Full Text Search
  • Funnel Analysis
  • Gamification
  • Goal Management
  • Goal Setting / Tracking
  • Group Summary Report
  • Health Score
  • Heatmaps
  • High Volume Processing
  • Image Entry
  • Individual Reports
  • Individualized Assessments
  • Issue Tracking
  • Key Performance Indicators
  • Keyword Filtering
  • Knowledge Management
  • Landing Pages / Web Forms
  • Live Results Tracking
  • Marketing Calendar
  • Media Planning
  • Member Database
  • Membership Management
  • Mis-Keyed Variation Detection
  • Mixed Methods Research
  • Mobile Survey
  • Moderation
  • Multi-Channel Collection
  • Multi-Channel Publishing
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Question Types
  • Multivariate Testing
  • Negative Feedback Management
  • Nominations
  • Offline Access
  • Offline Response Collection
  • Onboarding
  • Online Polling
  • Online Voting
  • Panel Management
  • Paper-Based
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Phone Polling
  • Phone Voting
  • Phone-Based
  • Photos In Reports
  • PowerPoint Integration
  • Predictive Analytics
  • Presentation Tools
  • Print on Site
  • Printed Ballots
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Q & A
  • Qualitative Analysis
  • Qualitative Comparative Analysis
  • Quality Assurance Management
  • Quantitative Analysis
  • Quantitative Content Analysis
  • Question Branching
  • Question Library
  • Ranked Choice Voting
  • Rater Selection
  • Rater Tracking
  • Real Time Editing
  • Referral Tracking
  • Release Management
  • Remote Document Access
  • Report Templates
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rewards Catalog
  • Rewards Points
  • Rules-Based Workflow
  • Sample Management
  • Scheduling
  • Scorecarding
  • Screen Activity Recording
  • Self Service Portal
  • Sensitivity Analysis
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • SMS Polling
  • SMS Polling / Voting
  • Social media management
  • Social Recognition
  • Social Sharing
  • Speech Recognition
  • Spend Management
  • Split Testing
  • Statistical Analysis
  • Statistical Modeling
  • Statistical Relevance Analysis
  • Strategic Planning
  • Subcontractor Management
  • Supports Audio / Images / Video
  • Supports External Reviewers
  • Survey Management
  • Surveys
  • Surveys & Feedback
  • Task Management
  • Test / Quiz Creation
  • Test Scheduling
  • Text Analysis
  • Text Analytics
  • Text Editing
  • Ticket Management
  • Time & Attendance
  • Trend Analysis
  • Usability Testing
  • Usage Tracking / Analytics
  • User Interaction Tracking
  • User Journeys
  • User Research
  • User Research Analysis
  • Variable Workforce
  • Version Control
  • Visual Editor
  • Voter Authentication
  • Website Analytics
  • Weighted Voting
  • Win / Loss Analysis
  • Workflow Management
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  • Audio / Video Conferencing
  • Call Recording
  • Web Conferencing
  • Auto Attendant
  • Automatic call distributor
  • Business Phone Number
  • Business Phone Systems
  • Business Plan
  • Business text messaging
  • Business Texting
  • Business VoIP
  • Call analytics
  • Call Center
  • Call forwarding
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Queue
  • Call Recording
  • Call Routing
  • Call Transfer
  • Call Transfers
  • Caller ID
  • Cloud PBX
  • Colocation
  • Conference calling
  • Contact center analytics
  • Contact center sentiment analysis
  • Contact Management
  • Custom Greetings
  • Customer satisfaction (CSAT)
  • Dial-in number
  • Employee Directory
  • Financial Modeling
  • Incoming Call Control
  • Instant Response
  • International calling
  • IT Management
  • IVR / Voice Recognition
  • Legal conferencing
  • Local presence
  • Mobile Access
  • Omnichannel
  • Online Fax
  • PBX Phone Systems
  • Porting numbers
  • Real-time assist
  • Reporting
  • Reverse Phone Lookup
  • Ruby Receptionist
  • Screen Sharing
  • Second Phone Number
  • Simultaneous Call Handling
  • SIP Trunk
  • Softphone
  • Speech Analytics
  • Telephony
  • Toll Free 800 Number
  • UCaaS
  • Unified Communications
  • Video Call Recording
  • Video Calls
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Fax
  • Visual Voicemail
  • Voicemail
  • Voicemail Drop
  • Voicemail Transcription
  • VoIP/Wi-Fi Calling
  • Web Conferencing
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Nextiva Pricing

Here are the pricing plans for Nextiva. Choose the plan that best fits your requirements and budget. Get Detailed Nextiva pricing as per your requirements.

Office
$ 20
Per Month
  • Reduce phone service costs with cloud-based VoIP phone service
  • Enterprise class hosted VoIP infrastructure
  • Business VoIP system designed for any business
Contact Center
$ 50
Per Month
  • Improve your customer experience
  • Convert your contact center to a profit center
  • Increase sales and customer retention

Nextiva Specifications

Get a closer look at the technical specifications and system requirements for Nextiva. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly
Accessibility :
Customization
Mobile Support
Desktop Platforms :
Web app
Mobile Platforms :
Language Support :
English
Business :
StartUps
SMBs
Enterprises
Available Support :
Email
Phone
Live Support
Tickets
Company Details :
Company Name : Nextiva
Headquarter : Scottsdale
Website : Visit Website
Full Address : 8800 E Chaparral Rd Ste 300 Scottsdale, AZ 85250
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Nextiva Slideshare

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Nextiva Videos

Overall Nextiva Reviews

Thinking about using Nextiva? Check out verified user reviews & ratings based on Nextiva's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 2 Reviews

Write a Review Or
Ask a question
Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 100%

Likelihood to recommend

Out of 100%

Nextiva Pros and Cons

"I like Nextiva because it is very easy to use. It is Cost Effective compared to other VOIP providers and they have a better recording portal."

"The part where you really have to call their Support to assist you in onboarding process. Nothing on their dashboard where you can do it yourself. Nothing in there where you can delete a line and request to adjust an invoice. Everything has to be over the phone. But mind you, they have better customer service dept. Staff are friendly."

2 Nextiva Reviews

Hear directly from customers who have used Nextiva. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Arnie

CRM Administrator

Used the software for : More than 1 year

Company Size :11-50 employees

5.0

May 06, 2020

My Experience with Nextiva

I am still happy with the service though, the fact that it is not costing as much as a top-notch in my book. You can save more using Nextiva and I believe that there is so much more that we haven't explore with Nextiva.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Nextiva?

I like Nextiva because it is very easy to use. It is Cost Effective compared to other VOIP providers and they have a better recording portal.

What do you dislike about Nextiva?

The part where you really have to call their Support to assist you in onboarding process. Nothing on their dashboard where you can do it yourself. Nothing in there where you can delete a line and request to adjust an invoice. Everything has to be over the phone. But mind you, they have better customer service dept. Staff are friendly.

Paul

Used the software for : 2+ years

Company Size :51-200 employee

Verified By : google

5.0

Jun 01, 2017

Excellent service!

We've always received excellent service the initial phone call or ticket to receiving our answers. Delivery, setup, intro and customer support - everything has been faultless.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Alternatives of Nextiva

Explore alternative software options that can fulfill similar requirements as Nextiva. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Nextiva FAQs

How much does Nextiva cost?

The starting price of Nextiva is ₹ 1436/Per Month. It has different pricing plans:

  1. Office : ₹ 1436/Per Month
  2. Contact Center : ₹ 3600/Per Month

Nextiva also provides a free trial to users.

What are the top 5 features for Nextiva?

The top 5 features for Nextiva are:

  • Call Routing
  • Call Recording
  • Call Management
  • IVR / Voice Recognition
  • Call Logging

What type of customer support is available from Nextiva?

The available support which Nextiva provides is:

  • Phone
  • Email
  • Live support
  • Tickets