What is MirrorFly?
MirrorFly is an in-app voice, video & chat SDK provider built for businesses to integrate a communication solution on Android, iOS and Web platforms. The solution comes with real-time collaboration mediums .
MirrorFly Starting Price
$ 299/Per Month
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Key Features of MirrorFly
Here are the powerful features that make MirrorFly stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Event Calendar
- Project Management
- Contact Management
- Call Routing
- Call Recording
- Data Security
- File Sharing
- Collaboration
- Call Center Management
- Call Monitoring
- VoIP
- Polls / Voting
- Inbound Call Center
- Role-Based Permissions
- Video Call Recording
- Alerts/Notifications
MirrorFly Pricing
Here are the pricing plans for MirrorFly. Choose the plan that best fits your requirements and budget. Get Detailed MirrorFly pricing as per your requirements.
- Private 1-to-1 chat
- Group Chat
- Unlimited Storage
- End-to-End Security (AES- 256, SSL)
- Private 1-to-1 chat
- Group Chat
- Unlimited Storage
- End-to-End Security (AES- 256, SSL)
MirrorFly Specifications
Get a closer look at the technical specifications and system requirements for MirrorFly. Find out if it's compatible with your operating system and other software.
MirrorFly Description
Here's the comprehensive description of MirrorFly. Gain a brief understanding of its unique features and exceptional benefits.
What is MirrorFly?
MirrorFly is an in-app communication suite composed of SDKs that enables seamless integration of voice, video and chat capabilities on Android, iOS and Web platforms. With over 150+ features, the cloud dimension now offers chat SDKs for free to enable ease of integration across niches. Besides, the SDKs are also GDPR, HIPAA compliant and support in-app chat moderation.
1. In-app Chat and Messaging
MirrorFly allows the representatives to communicate with the customers via group chat, private chat, screen sharing, etc. Thanks to the SIP integration, you can make cross-platform calls with good clarity. It also allows other features like multi-party calls, transfer calls, text-to-speech option, and others.
Other advanced features are offline messages, location sharing, status visibility, tabbed messages, spell-check, real-time translation, smart reply, multiple-log in, typing indicators, and more.
2. HQ Video and Audio Calls
The representatives can use the video call feature to offer one-on-one video communication in HD quality. Similarly, your representatives can connect with the customers via audio calls. When required, the agents can share files and images with the customer for easy information sharing. It also offers advanced tools like a whiteboard and picture-in-picture.
3. CRM Integration
MirrorFly allows integration of the customer center application with your customer relationship management software. Thus, when a representative gets a call, he can receive detailed information about the caller.
4. Analytics
MirrorFly offers analytical tools that can track call quality, feedback, and other variables to create informative reports. It is possible to receive real-time reports too.
5. Call Management
The call management features allow the user to customize the call queue, call routing, call transfer, multi IVR (Interactive Voice Response) for automated solutions, and more.
6. Call Monitoring
The call monitoring features of MirrorFly include call auditing, call status reports, and call recording. The call status reports offer performance analysis reports regarding time spent on calls, performance per calls, and others.
7. Agent Dashboard
It gives an overview of the agent’s task, performance, and others with real-world insights. One can retrieve call data, call statistics, reviews, ratings, call logs, and more.
8. Chat History
The tool allows you to retrieve past conversations for creating strategies or for auditing purposes.
Product Specifications
1. End-to-end Encryption
The solution offers high-end security features like OMEMO Encryption and AES 256 Encryption to support the agents and customers to share information with privacy. Every communication gets encrypted, thereby reducing unauthorized access.
Auto message deletion, spam protection, and password features allow users to have better data security. The chat solution offers a TURN server for better routing through NAT for a secure connection across servers.
2. Data Management
For better call analytics and reporting features, the cloud-hosted suite requires high-end data collection. The MirrorFly pricing options allow you to choose different packages with varying storage features. You can prefer in-built databases or scalable cloud infrastructure to store data. LDAP integration will enable you to sync the database with the directory to have better access to information. A centralized admin panel allows you to manage the data management via a dashboard in real-time.
3. Omnichannel Communication
The customers can interact with agents on an interactive platform along with in-app messaging features. Agents can connect with supervisors and administrators to improve productivity.
4. Customization
With CRM integration, the agents can get better information about the customer to offer a personalized service. Beyond that, it is possible to offer customized interaction via IVR greeting, social media communication, personalized text messages, and more.
5. One-dashboard Platform
The agents and the managers can track and measure the entire team's performance or a single individual with one interactive dashboard.
6. Monetization
The cloud-hosted solution allows you to create a subscription-based model for users to access information or choose any communication channel based on their membership status. Beyond that, you can customize it to process in-app payments via a payment gateway.
7. Detailed Look at The Product
MirrorFly is an instant communication solution that allows agents to communicate with customers via in-app capabilities. This solution is suitable for all business sizes. The application is ideal for desktop, iOS, and Android devices. The MirrorFly pricing and its scalability features make it a perfect match for small teams and large enterprises. Apart from the customer service department, healthcare, banking, social community, education, and other industries also can make the most out of this tool.
Product Benefits
- It is a faster and more efficient communication suite to connect with customers for personalized and general communication.
- Managers will have better visibility of the entire process. It is possible to effectively understand gaps, find non-performing or effective strategies, and for performance appraisal of the agents.
- Agents will have faster access to information and possess tools to share information with the clients instantaneously.
- MirrorFly offers multi-platform support for Windows, Android, Apple, and other devices.
- The software offers both desktop and mobile-based applications, allowing 24/7 access.
- It can be customized to suit other departments like HR, sales, office management, and more.
- Cloud storage and high-security features allow easy and secure information sharing, along with easy access to information with no regard to the location or time.
- The users find it easy to deploy the software on devices with a cloud-based SaaS solution. On the other hand, if you are looking for a high-control option, you can prefer the on-premise option.
- The Cloud-enabled Solution uses less bandwidth for message sharing as it compresses the files using an encoder for effective and faster transfer.
Product Functions
- Group chats and one-on-one messaging, voice call, video call, and video conferencing options for communicating with the customers
- Live broadcasting, push notification, and multimedia sharing allows better information sharing to a wide range of audience.
- Geolocation tracking and chat analytics for identifying gaps and formulating better strategies
- The software can help to transfer massive calls quickly, manage call queues, and others.
Pricing Details
The MirrorFly pricing details are not open to the public. Each entity requires a different set of features and storage requirements. Fill out a short form regarding your needs and get access to the MirrorFly pricing of different packages. It is best to choose a primary package and scale up as your business develops.
MirrorFly Videos
Overall MirrorFly Reviews
Thinking about using MirrorFly? Check out verified user reviews & ratings based on MirrorFly's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
MirrorFly Pros and Cons
"Mirrorfly impresses with its structured user interface and consistent updates, fostering a user-friendly environment. The promise of superior through webRTC technology adds a secure video chat in our platform's reliability."
"Exceeds the boundaries of in-app engagement catalyzed by these SDKs,Best for all niches."
"MirrorFly is a perfect choice for entrepreneurs looking to seamlessly integrate chat and calling experiences into any type of app."
"It'd be fantastic to see more AI-based features, although overall, it's an incredible platform."
"Truly, there isn’t any thing in particular regarding the cons, encountered."
"So far, I haven't encountered any drawbacks. The experience has been truly enjoyable."
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MirrorFly FAQs
How much does MirrorFly cost?
The starting price of MirrorFly is $ 21528/Per Month. It has different pricing plans:
- Essentials : $ 21528/Per Month
- Growth : $ 50328/Per Month
MirrorFly also provides a free trial to users.
What are the top 5 features for MirrorFly?
The top 5 features for MirrorFly are:
- Event Calendar
- Project Management
- Contact Management
- Call Routing
- Call Recording