What is LiveChat?

LiveChat is a live chat software. Over 37,000 companies worldwide use LiveChat to communicate with customers on their websites to provide amazing customer support, increase conversions and online sales.

Pricing

LiveChat Starting Price

$ 20/Per Agent/Month

Awards
LiveChat Award

Our Awards and Recognition

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LiveChat Screenshots

Key Features of LiveChat

Here are the powerful features that make LiveChat stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Audio / Video Conferencing
  • Chat/Messaging
  • Email Management
  • Employee Directory
  • Event Calendar
  • File Sharing
  • Agent Scheduling
  • Alerts / Escalation
  • Analytics
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Audience Segmentation
  • Auto Dialer
  • Automatic Chat Translation
  • Automatic Greetings
  • Background Screening
  • Batch Communications
  • Call Center
  • Call List Management
  • Call Logging
  • Call Me Option
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Campaign Management
  • Campaign Personalization
  • Canned Responses
  • Cataloging / Categorization
  • Chat / Messaging
  • Chat History
  • Chat Routing
  • Chat Supervision
  • Chat Translation
  • Chat Widget
  • Chatbot
  • Chatbot Automation
  • Co-Browsing
  • Co-browsing and Screen Sharing
  • Code-free Development
  • Codeless Bot
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Import/Export
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversation Notes
  • CRM
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Tracking
  • Customizable Branding
  • Dashboard
  • Data Management
  • Data Modeling
  • Drag & Drop
  • Email Automation
  • Email Distribution
  • Email Response Control
  • Employee Communication Tools
  • Engagement Monitoring
  • Feedback Management
  • File Sharing
  • Form Creation
  • Geo Targeting
  • Google Analytics
  • Webmaster & Sitemap
  • Group Messaging
  • Human Handover
  • I Spy
  • Inbound Call Center
  • Inbound Reporting
  • Instagram Integration
  • Integration and Customization
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Internal Chat Integration
  • Internal Communications
  • Internal HR
  • Interview Management
  • IP Blocking
  • IVR / Voice Recognition
  • Knowledge Base
  • Knowledge Database
  • Knowledge Management
  • Labels
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Meeting Management
  • Mobile Messaging
  • Mobile SDK
  • Multi Website Support
  • Multi-Campaign
  • Multi-Channel Collection
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Omni-Channel
  • Omni-channel Support
  • On-Demand Communications
  • On-Screen Chats
  • Onboarding
  • Performance Management
  • Performance Metrics
  • Persistent Chat
  • Personal Greetings
  • Personalization
  • Phone Key Input
  • Pre and Post Chat Forms
  • Pre-configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Presentation Management
  • Proactive Chat
  • Proactive Chat Triggers
  • Proactive Invitations
  • Process/Workflow Automation
  • Product Recommendations
  • Profanity Management
  • Profile Enrichment
  • Prospecting Tools
  • Queue Management
  • Real Time Monitoring
  • Recruiting Firms
  • Reporting
  • Reusable Components
  • Rules-Based Workflow
  • Sales pipeline management
  • Screen Sharing
  • Screenshare
  • Scripted Bot
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Department
  • Shared Contacts
  • Shortcut Messages
  • Social Media Integration
  • Speech Recognition
  • Supervise Chats
  • Surveys & Feedback
  • Target Account Identification
  • Team Chat
  • Team Communication
  • Template Management
  • Third Party Integration
  • Ticketing system
  • Transfers / Routing
  • Transfers/Routing
  • Typing Preview
  • Used Car Dealer
  • Video Chat
  • Video Content
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visitor Analytics
  • Visitor banning
  • Visitor Targeting
  • Visitor Tracking
  • VoIP
  • Website Visitor Tracking
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  • 360 Degree Feedback
  • Action Management
  • Agent Productivity
  • Alerts & Notifications
  • Alerts / Escalation
  • Alerts/Escalation
  • Analytics
  • Annotations
  • Appointment Management
  • Archiving
  • Auto-tag tickets
  • Automated Routing
  • Batch Communications
  • Billing & Invoicing
  • Blogs
  • Brand Management
  • Call Sharing
  • Caller ID
  • Camera
  • Chat / Messaging
  • Churn Management
  • Collaboration
  • Community Forums
  • Community Management
  • Complaint Monitoring
  • Content Management
  • Contract Management
  • Conversion Tracking
  • CRM integration
  • Customer DataBase
  • Customer Service
  • Dashboard
  • Data Security
  • Data Visualization
  • Distribution Management
  • Document Management
  • Domain mapping
  • Email / Online
  • Email Distribution
  • Email Integration
  • Embeddable self-service
  • Event Management
  • Extensibility
  • Feedback Collection
  • Feedback Management
  • Field Predictions
  • For Mobile
  • For Websites
  • Group Management
  • Guided Conversations
  • Help Desk Management
  • Inbox Queue Management
  • Incident Management
  • Instant Messaging
  • Instant Retrieval
  • Interactive Content
  • Issue Tracking
  • KB Bot
  • Knowledge Base
  • Knowledge Management
  • Known Issue Management
  • Live Chat
  • Live chat system
  • Macros
  • Member Directory
  • Membership Management
  • Multi-brand Help Center
  • Multi-Channel Collection
  • Multi-Channel Communication
  • Multi-Channel Publishing
  • Multi-Department
  • Multi-Language
  • Multiple Brands Products
  • Omnichannel
  • On-Demand Communications
  • On-Demand Recording
  • Online Activation
  • Online Forums
  • Performance Metrics
  • Personalization
  • Problem Management
  • Process Automation
  • Queue Management
  • Real-time Chat
  • Reply Assistant
  • Requirements Review
  • Reverse Phone Lookup
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Service Level Management
  • SLAs & Escalations
  • Social Media
  • Social Media Integration
  • Social media management
  • Software Metrics
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Analytics
  • Third Party Integration
  • Ticket Assignment
  • Ticket Management
  • Time Tracking
  • To-Do List
  • Trend Analysis
  • Usability Testing
  • User Journeys
  • User Research
  • User Research Analysis
  • Video Content
  • Web Forms
  • Website Management
  • Workflow Management
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  • Additional Language
  • Advanced Reporting
  • AI Chatbots
  • AI Customer Service
  • AI Knowledge Base
  • AI Tools
  • API Integration
  • Bot Building & Solutions
  • Broadcast & Campaigns
  • Channel Management
  • Chatbot
  • Chatbot Configuration
  • ChatGPT Apps
  • Conversation Flow Builder
  • Conversational AI
  • Conversational Support
  • Custom Integrations
  • Customer Self-Service
  • Dashboard
  • Data Security
  • Deployment Models
  • Large Language Models
  • Live Chat
  • Mobile SDKs
  • Multilingual Support
  • Omnichannel
  • Open API
  • Personal Onboarding
  • Reporting
  • Security Assistance
  • SLA Management
  • Templates
  • Training Management
  • Visual Chatbot Builder
  • Voice Bots
Show More
  • Action planning and follow-up workflows
  • Alert and notification system
  • Automated report generation and distribution
  • Automated survey distribution
  • Benchmarking and comparative analysis
  • Closed-loop feedback management
  • Collaboration and sharing features
  • Customer Experience Management
  • Customer feedback collection
  • Customer journey mapping and analysis
  • Customer loyalty and retention tracking
  • Customer Satisfaction
  • Customer satisfaction metrics tracking
  • Customer satisfaction score calculation
  • Customer Segmentation
  • Customer sentiment analysis
  • Customizable survey templates
  • Dashboards
  • Data security and privacy controls
  • Data Visualization
  • Mobile-friendly surveys and feedback collection
  • Multichannel feedback collection (email
  • SMS
  • website
  • etc.)
  • Multilingual Support
  • Net Promoter Score (NPS) tracking
  • Real-time feedback analysis
  • Reporting and Analytics
  • Role-based access controls
  • Social media monitoring and sentiment analysis
  • Survey creation and design
  • Survey response tracking and monitoring
  • Text analytics and sentiment detection
  • Trend analysis and data visualization
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LiveChat Pricing

Here are the pricing plans for LiveChat. Choose the plan that best fits your requirements and budget. Get Detailed LiveChat pricing as per your requirements.

Starter
$ 20
Per Agent/Month
  • 60-day chat history
  • Basic chat customization
  • Agent availability
  • Data security
Team
$ 41
Per Agent/Month
  • Unlimited chat history
  • Full chat customization
  • Agent availability
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$ 59
Per Agent/Month
  • Unlimited chat history
  • Full chat customization
  • Agent availability
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler

LiveChat Specifications

Get a closer look at the technical specifications and system requirements for LiveChat. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
MacOs
Windows
Mobile Platforms :
Language Support :
Armenian
Azerbaijani
Bulgarian
Catalan
Chinese
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
Georgian
German
Greek
Hungarian
Icelandic
Indonesian
Italian
Japanese
Kazakh
Korean
Latvian/Lettish
Lithuanian
Malay
Norwegian
Polish
Portuguese
Romanian
Russian
Serbian
Slovak
Slovenian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
Business :
Freelancers
StartUps
SMBs
Agencies
Enterprises
Available Support :
Email
Phone
Live Support
Training
Integrations :
  • Zapier
  • Zendesk
  • Chatbot
  • KnowledgeBase
  • Salesforce
  • Messenger
  • Facebook
  • HubSpot CRM
  • Google Analytics
  • Mailchimp
  • TeamViewer
  • Dropbox
  • WHMCS
  • FullContact
  • Pipedrive
  • ActiveCampaign
  • BigCommerce
  • Infusionsoft
  • Twilio
  • SugarCRM
  • Campaign Monitor
  • Shopify
  • GetResponse
  • Highrise
  • Mixpanel
  • Constant Contact
  • Kissmetrics
  • iContact
  • Nutshell
  • Volusion
  • WordPress
  • Google Tag Manager
  • Squarespace
  • amoCRM
  • Big Cartel
  • Magento
  • Webflow
  • 1&1
  • 1CRM
  • 3dCart
  • CS-Cart
  • Drupal
  • Easy Digital Downloads
  • Ecwid
  • GoDaddy Go Central
  • Freshbooks
  • Instapage
  • Jira Service Desk
  • Joomla
  • Autopilot
  • Shoplo
  • Miva
  • OpenCart
  • osCommerce
  • PrestaShop
  • Segment
  • SITE123
  • Jimdo
  • Unbounce
  • WebSite X5
  • Weebly
  • Wishpond
  • Wix
  • WooCommerce
  • Woopra
  • X-Cart
  • Zoey
  • MotoCMS
  • VirtueMart
  • DotNetNuke
  • nopCommerce
  • Ghost
  • Cloudflare
  • NetSuite SuiteCommerce
Company Details :
Company Name : LiveChat Inc.
Headquarter : Boston
Website : Visit Website
Full Address : 1 International Pl, Ste 1400 Boston, MA 02110-2619 United States of America

LiveChat Description

Here's the comprehensive description of LiveChat. Gain a brief understanding of its unique features and exceptional benefits.

LiveChat - add a premium live chat option to your website to provide real-time customer support and increase conversions. LiveChat can be both - a sales and support tool. It empowers chat operators with the tools they need to identify and engage with best prospects and regular customers as they come by. In addition to real-time monitoring and proactive chat invitations, LiveChat comes with customizable chat templates, advanced reporting and mobile apps.

LiveChat Customers

LiveChat Customers
LiveChat Customers
LiveChat Customers
LiveChat Customers
LiveChat Customers
LiveChat Customers
LiveChat Customers
LiveChat Customers
LiveChat Customers
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LiveChat Videos

Overall LiveChat Reviews

Thinking about using LiveChat? Check out verified user reviews & ratings based on LiveChat's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.7/5

Based on 6 Reviews

Write a Review Or
Ask a question
Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 100%

Likelihood to recommend

Out of 100%

LiveChat Pros and Cons

"The quality of customer support offered users by Livechat, far exceeds what any other similar software vendor provides."

"Livechat has performed so well. I have had no bad experience with this program, likewise my company."

Alternatives of LiveChat

Explore alternative software options that can fulfill similar requirements as LiveChat. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

LiveChat FAQs

How much does LiveChat cost?

The starting price of LiveChat is ₹ 1440/Per Agent/Month. It has different pricing plans:

  1. Starter : ₹ 1440/Per Agent/Month
  2. Team : ₹ 2952/Per Agent/Month
  3. Business : ₹ 4248/Per Agent/Month

LiveChat also provides a free trial to users.

What apps do LiveChat integrate with?

LiveChat integrates with various apps:

  • Zapier
  • Zendesk
  • Chatbot
  • KnowledgeBase
  • Salesforce
  • Messenger
  • Facebook
  • HubSpot CRM
  • Google Analytics
  • Mailchimp
  • TeamViewer
  • Dropbox
  • WHMCS
  • FullContact
  • Pipedrive
  • ActiveCampaign
  • BigCommerce
  • Infusionsoft
  • Twilio
  • SugarCRM
  • Campaign Monitor
  • Shopify
  • GetResponse
  • Highrise
  • Mixpanel
  • Constant Contact
  • Kissmetrics
  • iContact
  • Nutshell
  • Volusion
  • WordPress
  • Google Tag Manager
  • Squarespace
  • amoCRM
  • Big Cartel
  • Magento
  • Webflow
  • 1&1
  • 1CRM
  • 3dCart
  • CS-Cart
  • Drupal
  • Easy Digital Downloads
  • Ecwid
  • GoDaddy Go Central
  • Freshbooks
  • Instapage
  • Jira Service Desk
  • Joomla
  • Autopilot
  • Shoplo
  • Miva
  • OpenCart
  • osCommerce
  • PrestaShop
  • Segment
  • SITE123
  • Jimdo
  • Unbounce
  • WebSite X5
  • Weebly
  • Wishpond
  • Wix
  • WooCommerce
  • Woopra
  • X-Cart
  • Zoey
  • MotoCMS
  • VirtueMart
  • DotNetNuke
  • nopCommerce
  • Ghost
  • Cloudflare
  • NetSuite SuiteCommerce

What are the top 5 features for LiveChat?

The top 5 features for LiveChat are:

  • CRM
  • Email Integration
  • Knowledge Management
  • Survey Management
  • Google Analytics