Best Live Chat Software and Tool For Your Business
Finding the best Live Chat Software for your business is now faster and easier! Compare prices, reviews, features, and get free consultation to find the perfect software.
It is one of the best software and easy to use. This software makes things super easy. 5 out of 5 stars. Read More
"One of the best Software."
Yash Lokwani ,
Flock as helps us to solve the equation of using different tools work related activities. We have ToDo lists created on flock and with it's ability to create more than one list s, even seperated per person/group. Automatic audio bridges help us connect from various endpoints. Best thing we enjoy is the code snippets sharing that avoids hussele of code sharing acrosa team. Read More
"A team collaboration app with multiplatform support"
Hardik Vekariya ,
We were looking to launch our beta product and needed accurate feedback on the bugs that our initial testers found. With Usersnap, you get a lot of information with just one screenshot. I could also communicate with my developer team diretly in their platform and assign and label feedback. Very helpful. Read More
"THE best QA tool for our startup"
Andra , Growth Manager
Incredible. They also have a large selection of templates for many industries and use cases- if you were to ever have a creative block when creating chatbots, their bot marketplace has got you covered! Read More
"The bot to skyrocket all customer concerns"
Aish S , Student
They have good service if we raised any issues. Email notifications of conversation. Information of who else viewing a conversation. Overall have good experience with the product. They have good filters and reports Read More
"Vary good software applications for tracking customer and user requirements."
Aakash Gandhi , Development
awesome software to use with clients and the user friendly. At the same time it contains very good option to work with it. Really great one to use n will recommend all to use this software. Kudos to you. Read More
"Easyness of Olark"
Naveen Pabreja , client support specialist
It's definately an amazing software to work on.. no lag.. the reports you can download are really easy to understand as it comes with The details of abbreviations.. the overall software is really amazing and there are no issues with this software Read More
Dhaval , Deputy manager
I have been using this for the past 1 year or so and this app allows all small scale businesses to register and accept payments directly from the customer. It not only eases the business but also the customer from all the hastle. I would definitely recommend this app to my friends. Read More
"Great service for small scale businesses "
Vikas , Layout engineer
Zendesk us nice, good to use. It is not slow like others. Easy yo use and understand. The view section does not satisfy me compared to competitors. It is easy to use and user friendly. It is easy to learn and will make work smoother. Read More
Lokendra , Email support
I strongly recommended this software for mainly small and medium scale business. As it provides end to end connection from product manufacturing to selling all the things managed in very neat way. I mainly used it's almost services as a customer and from technical hand also gone through it. Also it's easy to integrate with any other tools. Read More
Keval , Software Developer
I have used another live chat option. But this a great platform. Read More
Karan Dhingra ,
Overall I'm pleased with LiveAgent, but please, please get an updated module so LiveAgent works with my OpenCart3 websites so I can use LiveAgent to it's full potential. Then it would be awesome and could possibly replace some of the tools I am using now. Read More
"Customer service great, but waiting for OC3 support for a long time"
Jochem , Owner
Managing our clients effectively is one of the things which Hubspot CRM has helped us do. In fact, the application brings customers closer to us, making it an easy task for us to manage their needs. Again, it has a drag and drop feature, effective for importing data and information. Read More
"Excellent CRM Program"
Benjamin Rick , ICT Assistant
They have a amazing customer support whom you can contact anytime you are in trouble. They have great cheap pricing just 1$ per hour. What's 1$ per hour, for live chat people working under you. So, in my opinion, just give it a try. If something goes wrong, you can always change. Read More
Karan , Manager
We are able to conduct LIVE ONLINE CLASSES and at the same time the classes gets RECORDED also. So it becomes very useful for our students to take the classes if they miss their live session. Edugyaan comes with lots of inbuilt features which helps my institute to grow. Read More
"Great tool to teach online"
Sakshi , Content Manager
Live chat software refers to messaging applications that companies use for customer support. Live chat tools and live chat support software allow customers to reach out to representatives of the company and get their queries resolved in real-time. Website live chat software, as well as online chat software, has been steadily gaining popularity.
This is because they are much less expensive than telephonic and email support. It requires fewer people and fewer resources, and is more convenient for both the support staff and the customers. More importantly, the response time through live chat support software is a fraction of that taken by email or phone support.
Live chat tools are great to use in conjunction with other customer support channels like email and phone support.
Surprisingly, web live chat software can give your business a real competitive edge in whichever sector your business is. How does it do so?
1. Stellar Customer Support
Customer support actually goes a long way towards building your customer base, and when your company provides customer support that is prompt and genuinely helpful, your customers will keep coming back to you. Your customer base should grow exponentially if you take the effort to meet your customer support needs, which is something that online live chat software and live chat tools certainly help you to accomplish. Live chat software can be used to save the chat transcripts from various customers. The data from these transcripts can be analyzed to determine the weak areas in the company’s operations as well as customer support strategies. Using this, continual improvements can be made in the kind of support that the company provides to its customers.
2. Reduced Support Costs
Traditional call centers have customer support reps handling both phone and email service requests. However, it is humanly possible to handle only one customer at a time by phone or email for any customer service reps.
With online live chat software, a support rep can handle multiple queries simultaneously without too much trouble. Especially in the case of international customers, a lot of money is saved on international calls. This obviously leads to a reduction in time spent by both parties and also in the costs to the company.
3. Increased sales and lead conversions
Website live chat software has the potential to increase your sales and lead conversions. Live chat tools allow your sales reps to answer any questions that customers might have about products on your website immediately.
In fact, they can be convinced to buy your products while they’re browsing your website. As soon as they have any query, they can reach out through online chat software and get it resolved in minutes. It will help them make informed decisions faster and ultimately increase your sales.
4. Increased sales order value
Sure, web live chat software can be used to increase the amount of sales. But it can also be used to increase the average value of an order. The old trick of selling complementary products works like a charm to increase the order value.
For example, if you’re selling laptops on your website and your prospective customer uses the online chat software to ask for help with the choices available or for expert insight into the products. Here your sales rep can give the customer appropriate advice but in addition to that, he can also recommend that the customer buy some additional complementary products. In this case, the customer can buy a laptop bag or accessories like a bluetooth mouse or headphones.
5. Build Customer Confidence and Loyalty
Live chat support software puts your company in the position to provide assistance to customers in a matter of seconds, and the ability to do so around the clock. Even if a customer is looking for assistance at 3 in the morning, live chat service providers can help them. The most commonly-used modes of customer support are phone, email, and social media. Live chat providers can provide 24/7 assistance to customers, help them make better decisions and offer other products that might interest them or be of use to them.
It is just like having a personal sales assistant in a huge store like Macy’s. This is a well-established method of building up your customer base. When a customer feels like they are being given personal attention and that their satisfaction genuinely matters to the company, it automatically instills in them a sense of trust and confidence towards the company. On the internet, it is easy to create this loyalty through using online chat software.
It is not a surprise that live chat support software is a great tool for boosting sales. In fact, the American Marketing Association found that B2B companies that used online chat software actually experienced a 20% average increase in lead conversions. Any doubts you have about the capacity of live chat software to boost your sales should be dispelled by now.
Firstly, you can use live chat service providers to keep your website visitors engaged. SEO (Search Engine Optimization) is all the rage now, major search engines rank websites by the average amount of time a user spends on them. With live chat software, you can engage your customers and encourage them to spend a greater amount of time on your website, thus leading to better ranking on search engines like Google.
This will lead to a gradual increase in the number of leads generated as people will start to trust your website more if it ranks high in search engine results. Moreover, you can provide 24/7 customer support by automating live chat support so that you can acquire leads round-the-clock.
As mentioned before, customers are more likely to complete a purchase on your website if they are engaged and can get their questions answered immediately using a web live chat software. Better and more prompt customer support will additionally go a long way in boosting your sales and lead conversions.
The gig economy is growing day by day. In fact, 34% of the US Economy in 2017 consisted of remote workers. Remote workers are quickly becoming a valuable asset to businesses who employ them. Live chat tools are a cost-effective and efficient way of managing your remote service teams. Online live chat software, website live chat software, and live chat tools help teams whose members may be scattered all over the world to be connected to the office community. It is a boon for remote teams worldwide.
A company’s support staff may consist of members scattered in different continents, but using live chat software the team members can connect as though they were in the same office. Live chat software enables remote team members to be a part of the day to day operations of the business even if they are working from a million miles away. It improves collaboration among teams.
The remote employees are kept updated on each development and can work on tasks, ask questions and make suggestions as if they’re present in the room.
Live Chat Software is a gamer changer for any business in any sector. Be it eCommerce, a small or medium-sized business, regardless of the industry, size or market, using live chat tools will help you flourish. You would expect B2C companies to have a greater number of live chat users than B2B companies. But it’s actually the opposite. According to Zoho’s research, the B2B user base is double that of the B2C companies.
Both B2B and B2C companies use website live chat software and online chat software for sales and customer support. Moreover, as mentioned above, live chat provider and website live chat software are incredibly helpful to organizations that do not operate for a profit motive too.
We have devoted the majority of this discussion to businesses, corporates or for-profit organizations. Sure, it is a proven way to increase sales and customer experience. But what about not-for-profit organizations? How can tools like web live chat software and online live chat software be of help to non-profit organizations?
A live chat provider can do wonders even for organizations that do not operate for profit, such as hospitals, governmental agencies, NGOs, charities, helplines for suicide prevention, etc. Web live chat software can be immensely helpful to customers or patrons of these organizations to get general inquiries or small issues resolved quickly. This way they will not have to travel all the way to the hospital or the government office to get a small query answered.
With live chat support software, both customers and non-profit organizations are able to save time and effort.
For many NGOs and charities, donors and volunteers are an important part of their success. And online live chat software is a perfect tool for increasing the number of donors and volunteers they have. It works in a similar way to a sales rep convincing a customer to buy a product.
If a visitor on the website is looking into the donations or volunteering sections, a representative from the organization can reach out to him/her using the website live chat software, explain more about the organization and its functioning, and convince him/her to volunteer and/or donate.
Live chat service providers and even open source live chat software help non-profit organizations to save time and money, but also to get more money and more helpers which they need more than everything else.
Live chat software is on an upward growth trend throughout different sectors. A lot of companies like to integrate their Customer Relationship Management software with live chat tools and online chat software in order to improve customer support and also to increase lead generation.
- 43% of companies that used live chat tools, live chat support software or even live chat software open source, reported that they understood their customers much better within 1 year of using online live chat software.
- In 2016, the live chat software market was valued at $590 million. In 2023, it should hit a valuation of $997 million.
- The market will grow at a CAGR of 7.5% till 2023.
4. Demand for live chat software grew by 8.29% in 2017, and will continue to surge. For every 100 customers visiting companies’ websites, there are 8 additional members each month, which is some really steady growth.
Improve the decision-making ability of your organization by using the robust website live chat software, Olark. Integrated tools of this online live chat software will be great helping hand in branding and customer support. View Profile
HubSpot CRM helps to business to keep the complete eye on each and every leads and touch point with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. View Profile
Helping out your customers was never easy since the launch of Liveagent, which is counted among one of the best live chat software at present. Engage your audience with it and increase the sell and visitors. The online live chat software is the must-have tool to provide all-inclusive live chat software open source solutions.
Online live chat software, Zendesk, can be easily integrated with any portal and help your customers in all situations. The website lives chat software is an innovative product and gets its counting in best live chat service providers owing to easy integration.
ProProfs Chat is a go to live chat solution that allows online businesses to engage in open communication with their website visitors. Besides, this live chat platform enables the help support executives to send proactive chat invitations to the site visitors and guide them through the sales procedure.
Get a Mini App in 5 minutes using the Goodbox Mini App builder. Mini Apps are Readymade Apps that are less than 1% the Cost of an App. 20,000+ Businesses have got their own. Mini Apps have features similar to that of large online apps. No need to make your own app now!
All-in-one customer communication software for support, marketing, and sales teams. Main features as Live chat, Email marketing, Helpdesk. HelpCrunch is a perfect tool for SaaS, e-commerce, and any type of online business that don't want to overspend.
Use most potential live chat software LiveChat to assist your customers around the clock. You can easily chat around the clock by using this online live chat software. The online chat software will help you to do hassle-free file transfer as well.
Reve Chat is engage proactively with your website visitors to offer instant service. Convert website visitors into leads with unique features such as click to call, facebook chat integration, visitor analytics.
Salesforce Essentials makes it easy for small businesses and startups build stronger customer relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - for just $25 per user per month.
Smartsupp is a nifty online live chat software, which can connect you with your clients anytime anywhere. The robust website lives chat software gets connected to all leading plugins and website integration easily.
Pure Chat is an awesome live chat software, which can contribute to customer satisfaction and success in your organization. To have around the clock access, you can also integrate this website live chat software to your chat box with email.
Flock is a powerful open source live chat software that allows your visitors to get around the clock assistance. Using it, you can easily solve the queries, provide information, convince and inform users about your services in a better manner.
Take the in-depth insight of your customer needs with the help of live chat support software Comm100 Live Chat. The website live chat software is an innovative product which improves SERP of your website.
Provide Support offers an economical and easy-to-use live help software allowing businesses from a variety of industries to provide instant online customer support and proactively sell their products and services.
Live2Support is an easy, customizable and adaptable online customer live chat support software for business to provide online help. Track website visitors in realtime. It provides a highly robust customer communication solution through live chat that drives sales & creates new markets.
Give an instant and prompt on-site and off-site help to your clients by using one of the leading live chat support software Zoho SalesIQ. The live chat software will help you to attend multi-chat sessions easily with the help of its various live chat tools.
ChatBot can be used to build a chatbot for any instant messaging (Slack, Kik, etc.) and communication service (LiveChat, Facebook Messenger), using example scenarios or from scratch, with real-time testing.
Hybrid.Chat is a perfect blend of Human and Artificial Intelligence that helps you make most of your website by increasing the engagement rate and also generate more leads. Build engaging chat bots using simple spreadsheets to automate your conversations.
IMsupporting is a live chat platform for websites and e-commerce stores. You can add live chat support to your website and instantly start talking to your visitors in real time.
RichCall is a live video chat software. It elevates your customer support and contact teams, by allowing customers to contact them via video chat. Offering remote video support as well as a video kiosk service, RichCall is ideal for companies involved in retail, insurance, telecom, real-estate, and many more. Interact directly with your customers and enhance their experience with RichCall.
An intelligent platform for technology support and customer service that enables you to deliver simple, predictive, and personal experiences at scale. Relay also has an expert network where you can seamlessly access remote and field services to augment your existing operations without adding headcount.
Freshchat is an advanced solution of messaging i.e. live chat. Also having intelligent features like campaigns, sales bot, self-service, routing, quick response to visitors, etc
Being highly advantageous live chat software, LiveEngage solves received queries efficiently. With the help of this live chat support software, you will be able to sway over the hearts of your customers. So in case you want prompt and precise live chatbots and AI solution, take the help of LiveEngage.
Cugic aims to provide a high-end conversational experience to its global customer base. The global acclaim and acceptance of top live chat tools also have the name Cugic included in the list.