Knowmax

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What is Knowmax?

Knowamx is knowledge management software that helps support agents provide better customer engagements and with self-service solutions like FAQs, Articles & QnA, it enhances the customer experience.

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Key Features of Knowmax

Here are the powerful features that make Knowmax stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

Knowledge Management System Customer Experience Management Software Decision Support Software Knowledge Base Software

Activity / News Feed
Adaptive Learning
Alerts / Escalation
Analytics/ROI Tracking
Approval Process Control
Archiving & Retention
Artwork Management
Asset Management
Asynchronous Learning
Audit Trail
Automated Review & Approval
Benchmarking
Blended Learning
Blogs
Brainstorming
Built-In Course Authoring
Business Rules Management
Calendar Management
Case Management
Cataloging / Categorization
Chat / Messaging
Chatbot
Collaboration
Comment Moderation
Content Library
Content Management
Content Moderation
Corporate/Business
Creator Tracking
Customer Service Analytics
Customer Support Tracking
Dashboard
Data Management
Decision Tree
Discussion Boards
Discussion Threads
Discussions / Forums
Dispatching
Docket Management
Document Indexing
Document Management
Drag & Drop
Email Management
Email Response Control
Employee Alignment
Employee Directory
Employee Guides
Engagement Monitoring
Evaluation Management
Evaluation Workflow
Facility Pre-planning Data
FAQ
Feedback Collection
Feedback Management
Field Reporting
File Sharing
For Healthcare
For Sales
Gamification
Group Management
Group Posting
Guided Problem Solving
Idea Management
Idea Ranking
Ideation / Crowdsourcing
Incident Mapping
Incident Response Checklists
Information Disclosure Management
Internal Affairs Administration
Investigation Management
IP Portfolio Management
Knowledge Base Management
Knowledge Capture
Live Chat
Maintenance Management
Member Directory
Membership Management
Multi-Channel Collection
Multi-Language
Newsletter Management
Patent / Trademark Management
Performance Management
Performance Metrics
Policy Creation Wizard
Policy Management
Policy Training
Post Management
Predictive Analytics
Presentation Management
Process Change Tracking
Process Mapping
Process Modeling & Designing
Process/Workflow Automation
Progress Tracking
Project Tracking
Proposal Management
Queue Management
Read & Acknowledge
Remote Document Access
Requirements Management
Rules-Based Workflow
Safety Management
Segmentation
Self Service Portal
Self-Learning
Social Marketing
Social media management
Social Sharing
Status Tracking
Survey Management
Task Management
Text Editing
Training Management
Trend Analysis
Trend Tracking
User Journeys
User Research
Version Control
Workflow Management
WYSIWYG Rich Text Editing

360 Degree Feedback
A/B Testing
Abandoned Cart Saver
Account Alerts
Account Management
Action Management
Admissions Management
Artificial Intelligence
Attribution Modeling
Audience Segmentation
Audience Targeting
Audit Trail
Automated Testing
Behavioral Mapping
Behavioral Targeting
Branch workflows based on dynamic if-then analysis
Call Reporting
Campaign Management
Campaign Segmentation
Campaigns
Churn Management
Collaboration
Communication Management
Community Management
Complaint Monitoring
Contact Management
Content analytics
Content creation
Content Management
Content Syndication
Contextual Targeting
Conversion Tracking
CRM Integration
Customer Engagement
Customer Experience
Customer Feedback
Customer Profiles
Customer Segmentation
Dashboard
Data Import / Export
Data Integration
Data Matching
Detailed Transaction Logs
Digital Experience Monitoring
Document Management
Dynamic Maps
Element Analytics
Email Distribution
Embeddable Maps
Experience Management
Feedback Collection
Feedback Management
Flow Versioning
For Mobile
For Websites
Funnel Analysis
Gamification
GDPR Compliance
Graphical Data Presentation
Health Score
Healthcare Analytics
Historical Reporting
In-App Training
Integrations
Interactive Content
IVR
Keyword Tracking
Knowledge Management
Language Detection
Launch Management
Lead Management
Live Chat
Low-code Platform
Multi Channel Messaging API
Multi-Channel Collection
Multi-Channel Communication
Multi-Channel Marketing
Multiple Site Management
Multivariate Testing
NLP for Conversational Engagement
On-Demand Communications
Onboarding
Pageview Tracking
Patient Engagement
Personalization
Predictive Analytics
Predictive Modeling
Presentation Management
Proposal Management
Prototyping
Real Time Reporting
Recommendation Engine
Referral Source Tracking
Regression Testing
Reporting and Analytics
Reporting and Dashboards
Reports
Role Based Access Control
Screen Activity Recording
SDKs for Push & In-App messaging across browsers/OS
Security & Encryption
Segmentation
Sentiment Analysis
Site Search Tracking
Software Testing
Split Testing
Statistical Relevance Analysis
Status Page
Summarization
Survey Management
Surveys
Surveys & Feedback
Tagging
Template Management
Templates
Territorial Mapping
Test Scheduling
Text Analysis
Time on Site Tracking
Topic Clustering
Trend Analysis
Triggered Real-Time Communications
Unmoderated Testing
Usability Testing
Usage Tracking / Analytics
User Interaction Tracking
User Journeys
User Onboarding
User Research
Video Content
Visual Flow Builder for Customer Journey Orchestration
VoIP Monitoring
Website Analytics
Website Personalization

Ad hoc Analysis
Ad Hoc Reports
Admissions Management
Application Development
Assessment Notes
Bed Management
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Data Analysis
Decision Tree Analysis
Discharge Management
Goal Setting / Tracking
HIPAA Compliant
Historical Reporting
Idea Management
Key Performance Indicators
KPIs
Medical History Records
Modeling & Simulation
Monte Carlo Simulation
Patient Flow Management
Patient Monitoring
Patient Records
Performance Metrics
Qualitative Analysis
Quantitative Analysis
Roadmapping
Rules-Based Workflow
Scenario Planning
Scorecarding
Scorecards
Sensitivity Analysis
Strategic Planning
Thematic Mapping
Treatment Planning
Version Control

Advanced Search Filters
Analytics and reporting
API Integration
Article Creation and Editing
Article Expiration and Archiving
Article Feedback and Rating
Article Templates
Categories and subcategories
Commenting and Feedback
Content Collaboration
Content Import and Export
Content Organization and Structure
Content Voting and Rating
Custom branding and theming
Customer Support and Training Resources
Customizable Layout and Design
Knowledge Base Search Suggestions
Knowledge Sharing and Collaboration
Mobile accessibility
Multilingual Support
Multimedia Support
Related Articles Suggestions
Rich Text Formatting
Search functionality
Self-Service Portal
Tagging and labeling
User access control and permissions
User activity tracking
User-Friendly Interface
Version control

Knowmax Screenshots

Knowmax Specifications

Get a closer look at the technical specifications and system requirements for Knowmax. Find out if it's compatible with your operating system and other software.

Deployment :

Cloud Based

Subscription Plan :

Yearly

Accessibility :

API

Customization

Mobile Support

Desktop Platforms :

Windows

Language Support :

Arabic

English

French

Spanish

Business :

StartUps

SMBs

Agencies

Enterprises

Available Support :

Phone

Training

Tickets

Knowmax Categories on SoftwareSuggest :

Customer Experience Management Software Decision Support Software Knowledge Base Software

Integrations :

Zendesk
freshdesk
ameyo
CRMs
salesforce
freshchat

Company Details :

Company Name : Knowmax

Headquarter : Gurgaon

Website : Visit Website

Full Address : 76-B, Phase IV, Udyog Vihar, Sector 18

Knowmax Description

Here's the comprehensive description of Knowmax. Gain a brief understanding of its unique features and exceptional benefits.

Knowmax, being the best knowledge management software in the present era, empowers support teams to deliver exceptionally well customer experience. Self-healing capabilities with FAQs and Articles help reduce number of tickets and reduces OPEX. Knowmax features like:

Decision trees
Knowledge base
Pictorial Solutions
Learning Management System
Chatbots

Helps enterprises of all size, achieve their CX goals.

Knowmax Resources

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Knowmax FAQs

What apps do Knowmax integrate with?

Knowmax integrates with various apps:

Zendesk
freshdesk
ameyo
CRMs
salesforce
freshchat

What are the top 5 features for Knowmax?

The top 5 features for Knowmax are:

Case Management
Knowledge Management
Contact Management
Collaboration
Dashboard

What type of customer support is available from Knowmax?

The available support which Knowmax provides is:

Phone
Email
Tickets
Training

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