What is Kayako?
Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively.
Kayako Starting Price
$ 15/Agent/ Month
Our Awards and Recognition
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Kayako Screenshots
Key Features of Kayako
Here are the powerful features that make Kayako stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Audio / Video Conferencing
- Chat/Messaging
- Email Management
- Employee Directory
- Event Calendar
- File Sharing
- Agent Scheduling
- Alerts / Escalation
- Analytics
- Analytics/ROI Tracking
- Appointment Management
- Appointment Scheduling
- Assignment Management
- Audience Segmentation
- Auto Dialer
- Automatic Chat Translation
- Amazon
- 2-Way Messaging
- Account Alerts
- Account Management
- Action Management
- Activity / News Feed
- Activity Log
- Activity Tracking
- Admissions Management
- Alerts / Escalation
- Appointment Management
- Approval Workflow
- Archiving
- Asset Budgeting
- Asset Lifecycle Management
- Asset Management
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Self Service Portal
- SLA Management
- Analytics
- Case Management
- Complaint Classification
- Complaint Monitoring
- Corrective Actions (CAPA)
- Customer Complaint Tracking
- Feedback Collection
- Feedback Management
- Forms Management
- Issue Tracking
- Quality Assurance Management
- Routing
- Self Service Portal
- Social Media Monitoring
- Survey Management
- Calendar integration
- Collaboration and commenting on emails
- Collaborative email editing
- Contact Management
- Email analytics and reporting
- Email Archiving
- Email Clients
- Email composition
- Email delegation
- Email encryption
- Email forwarding
- Email hosting
- Email Management
- Email Notifications
- Email Reminders
- Email scheduling
Kayako Pricing
Here are the pricing plans for Kayako. Choose the plan that best fits your requirements and budget. Get Detailed Kayako pricing as per your requirements.
- Unified conversations
- Email Support
- Live chat - Kayako Messenger
- Up to 5 Multiple channels
- Up to 2 Live chat proactive engagement rules
- Agent collision prevention
- User profiles
- Help Center
- Rich text Help Center articles
- Social sign-in for Help Center
- Help Center article rating
- Customer request portal
- Suggested answers for customers
- Responsive, mobile-friendly Help Center
- Unified Search
- Reply-only macros
- Two-way email processing
- Assignment rules
- Basic Insights
- SLA reporting
- All Inbox Features+
- Organization profiles
- Custom conversation fields
- Custom user and organization fields
- Macros
- Macro placeholders
- Custom conversation views
- Time tracking
- Trigger automations
- Monitor automations
- Business hour holidays
- Support workflow
- Suspended messages
- Advanced Insights
- SLA reporting
- Help Center insights
- Full Help Center layout customization
- Branding removal (Help Center)
- Branding removal (Kayako Messenger)
- Advanced Help Center customization
- Custom and private apps
- All Growth Features+
- Shared organizations
- Restricted conversation views
- Internal Help Center
- Native Salesforce integration
- Network access restrictions
- Custom password policies for customers
- Custom password policies for agents
- Custom roles and permissions
- Guaranteed availability SLA
- Customer Success Manager
- Onboarding
- Phone callback support
Kayako Specifications
Get a closer look at the technical specifications and system requirements for Kayako. Find out if it's compatible with your operating system and other software.
Kayako Comparisons
Compare Kayako with other similar options available in Live Chat Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Kayako Description
Here's the comprehensive description of Kayako. Gain a brief understanding of its unique features and exceptional benefits.
Kayako Messenger is more than just simple live chat. Your team and your customers can pick up the conversation on your website and across channels, real-time or not.
Kayako Classic Documentation:
- Quick Start Guides
- Custom Templates
- Advanced Configuration
- Email Support
- Installation and Upgrades
- Interactive Tutorials
- Multi-Language Support
Kayako Slideshare
Kayako Customers
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Kayako Videos
Overall Kayako Reviews
Thinking about using Kayako? Check out verified user reviews & ratings based on Kayako's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Kayako Pros and Cons
"Information of who else viewing conversation"
"Email notifications of conversation"
Alternatives of Kayako
Explore alternative software options that can fulfill similar requirements as Kayako. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Kayako FAQs
How much does Kayako cost?
The starting price of Kayako is ₹ 1080/Agent/ Month. It has different pricing plans:
- Inbox : ₹ 1080/Agent/ Month
- Growth : ₹ 2160/Agent/ Month
- Scale : ₹ 4320/Agent/ Month
Kayako also provides a free trial to users.
What are the top 5 features for Kayako?
The top 5 features for Kayako are:
- Document Management
- Social Media Integration
- Call Me Option
- Customizable Branding
- Proactive Invitations
What type of customer support is available from Kayako?
The available support which Kayako provides is:
- Phone
- Live support
- Tickets
- Training
