Civica Case Management
What is Civica Case Management?
Cloud-based Customer Complaint Management System for all sectors to capture, manage, report and resolve on complaints and feedback across your entire business. The UsefulFeedback iCasework platform is part of the Civica group of solutions.
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Civica Case Management Starting Price
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Key Features of Civica Case Management
Here are the powerful features that make Civica Case Management stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Analytics
- Case Management
- Complaint Classification
- Complaint Monitoring
- Corrective Actions (CAPA)
- Customer Complaint Tracking
- Feedback Collection
- Feedback Management
- Forms Management
- Issue Tracking
- Quality Assurance Management
- Routing
- Self Service Portal
- Social Media Monitoring
- Survey Management
Civica Case Management Specifications
Get a closer look at the technical specifications and system requirements for Civica Case Management. Find out if it's compatible with your operating system and other software.
Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
Desktop Platforms :
Language Support :
Business :
Available Support :
Company Details :
Civica Case Management Description
Here's the comprehensive description of Civica Case Management. Gain a brief understanding of its unique features and exceptional benefits.
Civica’s Case Management products help automate, manage, and report any case type. For 20 years, we’ve been building industry-specific solutions powered by the award-winning iCasework platform.
Our industry and market-specific products enable the solution to be deployed rapidly so that your organisation can adhere to regulations, improve service levels and enhance the customer experience in a consistent and timely way.
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Civica Case Management FAQs
What are the top 5 features for Civica Case Management?
The top 5 features for Civica Case Management are:
- Case Management
- Survey Management
- Self Service Portal
- Feedback Management
- Issue Tracking
What type of customer support is available from Civica Case Management?
The available support which Civica Case Management provides is:
- Phone
- Live support
- Tickets
- Training
Where is the headquarters/company of Civica Case Management located?
The headquarters/company of Civica Case Management is located at London.
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