What is HelpWire?
HelpWire helps you fix issues related to your products remotely. Without visiting the client’s location, this remote assistance software allows your team to do time-bound troubleshooting. You can label the remote technical session with your company logo as well.
HelpWire Starting Price
$ 0/Forever
Our Awards and Recognition
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HelpWire Screenshots
Key Features of HelpWire
Here are the powerful features that make HelpWire stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- File Sharing
- Problem Management
- Remote Access
- Screen Sharing
- Live Chat
- Diagnostic Tools
- Real-time Chat
- Issue Auditing
HelpWire Pricing
Here are the pricing plans for HelpWire. Choose the plan that best fits your requirements and budget. Get Detailed HelpWire pricing as per your requirements.
- Remote Control
- Support Chat
- Client Management
- Team Management
HelpWire Specifications
Get a closer look at the technical specifications and system requirements for HelpWire. Find out if it's compatible with your operating system and other software.
HelpWire Videos
Overall HelpWire Reviews
Thinking about using HelpWire? Check out verified user reviews & ratings based on HelpWire's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
HelpWire Pros and Cons
"Free commercial use, stability, speed of remote connection, and reliable support"
"The most impressive is not even the absent price of the product, but its reliability. The connection is fast and stable for both, local network and internet access."
"The most obvious advantage is a free "pricing" model. Speed, stability and simplicity among others."
"It's more lack of certain features, rather than problems in the current ones."
"It has basics, but it will surely benefit from more advanced features almost in every aspect. Looking on their roadmap, however, it seems we can expect those in future upgrades."
"It's not like available features need improvements, more like the product itself needs more features and functionality."
4 HelpWire Reviews
Hear directly from customers who have used HelpWire. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
HennadiiN.
Internet enthusiast
Used the software for : Less than 6 months (Daily)
Company Size :1-10 employees
Verified By : 
Literally free, no ads, no hidden fees
What's most impressive about HelpWire is its commercial use at no cost. It appears to be funded by their trusted parent company, which alleviates any concerns about security. They claim to introduce pricing plans in the future, once the product becomes more competitive, which sounds reasonable. It's uncertain if we'll continue using it once there's a price tag, but until then, it's our go-to solution for remote control.
HelpWire After Sales Service Rating
What do you like best about HelpWire?
Free commercial use, stability, speed of remote connection, and reliable support
What do you dislike about HelpWire?
It's more lack of certain features, rather than problems in the current ones.
What features is HelpWire currently missing?
Unattended remote access and ability to connect to customer without any other contact method to share the download link (i.e. during phone call)
What other products like HelpWire have you used or evaluated?
RustDesk, AnyDesk, Anyviewer, Zoho Assist
Simple and free remote access solution
The value of the product highly depends on your usage scenario. It is perfect for freelancers, technical specialists, or small remote support-oriented businesses. It's free, has all the necessary basic functionality and even slightly more, also it's fast and reliable. We have used it since the official release and never faced a connection drop, which occasionally occurred with Zoho and other alternatives. However, for larger teams, the lack of advanced features will be more visible.
HelpWire After Sales Service Rating
What do you like best about HelpWire?
The most impressive is not even the absent price of the product, but its reliability. The connection is fast and stable for both, local network and internet access.
What do you dislike about HelpWire?
It has basics, but it will surely benefit from more advanced features almost in every aspect. Looking on their roadmap, however, it seems we can expect those in future upgrades.
What features is HelpWire currently missing?
As I said in the main review, it solely depends on the usage scenario. Larger teams may benefit from reporting functionality, access control features, roles, contact sharing, etc. Also, integration with helpdesk or team management tools would be apprciated.
What other products like HelpWire have you used or evaluated?
TeamViewer, AnyViewer, Zoho
ArtemA.
Manual QA
Used the software for : Less than 6 months (Weekly)
Company Size :11-50 employees
Verified By :
Good for teams and individuals
Overall a good product with an impressive list of basic features for remote control. Will be perfect for individual support specialists or small teams. Larger companies will find a lack of access control functionality and reporting.
HelpWire After Sales Service Rating
What do you like best about HelpWire?
The most obvious advantage is a free "pricing" model. Speed, stability and simplicity among others.
What do you dislike about HelpWire?
It's not like available features need improvements, more like the product itself needs more features and functionality.
What features is HelpWire currently missing?
Voice chat, Integrations, compatibility with mobile devices
What other products like HelpWire have you used or evaluated?
Zoho Assist, RustDesk
AlexC.
Marketing Manager
Used the software for : Less than 6 months (Weekly)
Company Size :11-50 employees
Verified By :
Free and fast, though quite basic
It was a great decision by the developers to make the service free of charge. While it obviously lacks many of TeamViewer or AnyDesk advanced functionality, free model definitely seals the deal. The service is incredibly smooth, the remote connection is stable and the session initiation is intuitive and simple. Best choice for occasional remote support sessions if you are short on a budget.
HelpWire After Sales Service Rating
What do you like best about HelpWire?
Its free, stable, simple and fast. It does the job its intended to do, with no pitfalls in the process.
What do you dislike about HelpWire?
At a first glance it may seem that HelpWire is business-oriented, but the business functionality is quite limited. The interface is over-complicated for a simple quick remote session, but it lacks advanced functionality for business use.
What features is HelpWire currently missing?
It lacks integrations with other services, like HelpDesk, Jira, Slack, team messengers, etc. Voice-chat would be also a useful tool.
What other products like HelpWire have you used or evaluated?
TeamViewer, AnyDesk, Rustdesk, Zoho Assist
Alternatives of HelpWire
Explore alternative software options that can fulfill similar requirements as HelpWire. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
HelpWire FAQs
How much does HelpWire cost?
The starting price of HelpWire is ₹ 0/Forever. It has different pricing plans:
- Free : ₹ 0/Forever
HelpWire also provides a free trial to users.
What are the top 5 features for HelpWire?
The top 5 features for HelpWire are:
- File Sharing
- Problem Management
- Remote Access
- Screen Sharing
- Live Chat
What type of customer support is available from HelpWire?
The available support which HelpWire provides is:
- Phone
- Live support
