Touch Point Help Desk
What is Touch Point Help Desk?
SHD is a web-based software product used to track the detection, reporting and resolution of a problem. Trouble ticket system receives customer requests in the form of trouble tickets and then proceeds to verify, group.
Touch Point Help Desk Starting Price
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Touch Point Help Desk Screenshots
Key Features of Touch Point Help Desk
Here are the powerful features that make Touch Point Help Desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Amazon
- 2-Way Messaging
- Account Alerts
- Account Management
- Action Management
- Activity / News Feed
- Activity Log
- Activity Tracking
- Admissions Management
- Alerts / Escalation
- Appointment Management
- Approval Workflow
- Archiving
- Asset Budgeting
- Asset Lifecycle Management
- Asset Management
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Self Service Portal
- SLA Management
- 360 Degree Feedback
- Action Management
- Agent Productivity
- Alerts & Notifications
- Alerts / Escalation
- Alerts/Escalation
- Analytics
- Annotations
- Appointment Management
- Archiving
- Auto-tag tickets
- Automated Routing
- Batch Communications
- Billing & Invoicing
- Blogs
- Brand Management
Touch Point Help Desk Specifications
Get a closer look at the technical specifications and system requirements for Touch Point Help Desk. Find out if it's compatible with your operating system and other software.
Touch Point Help Desk Comparisons
Compare Touch Point Help Desk with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Overall Touch Point Help Desk Reviews
Thinking about using Touch Point Help Desk? Check out verified user reviews & ratings based on Touch Point Help Desk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Touch Point Help Desk Pros and Cons
"Live chat is the best feature. I just need to make few clicks here and there and the account reports are shared"
"I didn’t find any cons in the software. Liked it very much."
3 Touch Point Help Desk Reviews
Hear directly from customers who have used Touch Point Help Desk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Alen
Used the software for : Free trial
Company Size :201-500 employees
A very reliable detection, reporting and resolution of a problem
Currently, I am using the web version of the helpdesk. The features are very well designed keeping ticketing in mind. The web tool is an excellent solution to manage to bill and invoicing. I am looking forward to using the contract management feature soon. It is an affordable and much-required ticketing solution.
What do you like best about Touch Point Help Desk?
Live chat is the best feature. I just need to make few clicks here and there and the account reports are shared
What do you dislike about Touch Point Help Desk?
I didn’t find any cons in the software. Liked it very much.
Srishti
Used the software for : 2+ years
Company Size :51-200 employee
Verified By : 
It's Amazing
I have used Helpdesk for almost an year now. It's simply amazing with amazing interface. It creates an amazing user experience. Moreover, it keeps you update of latest updates in the market of the software if available. The customer service is good too. Available 24*7 it is also good when it comes to customer satisfaction. In short, a must experience for all.
Unique
Used the software for : 2+ years
Company Size :51-200 employee
Verified By :
Good Software....... For service....
This is mostly used for providing costumers service.it work aswome. suggested. ALL The features provided on that are use ful and features the Aswome. layout design ilike it. Service is also good.
Alternatives of Touch Point Help Desk
Explore alternative software options that can fulfill similar requirements as Touch Point Help Desk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Touch Point Help Desk FAQs
What are the top 5 features for Touch Point Help Desk?
The top 5 features for Touch Point Help Desk are:
- Self Service Portal
- Live chat system
- Billing & Invoicing
- Knowledge Base
- Automated Routing
What type of customer support is available from Touch Point Help Desk?
The available support which Touch Point Help Desk provides is:
