Freshservice
What is Freshservice?
Freshservice is a cloud based ITIL Service Desk & IT Service Management (ITSM) solution that adds user experience on top of powerful Ticketing & Asset Management capabilities serving more than 20000 customers worldwide.
Freshservice Starting Price
$ 19/Agent/Month Billed annually
Our Awards and Recognition
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Freshservice Screenshots
Key Features of Freshservice
Here are the powerful features that make Freshservice stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Asset Management
- Knowledge Management
- Project Management
- Self Service Portal
- Access Controls
- Knowledge Base
- Contract Management
- Incident Management
- Ticket Management
- Problem Management
- Workflow Automation
- Business Rules Management
- Change Management
- Release Management
- Approval workflows
- Portal Customization
Freshservice Pricing
Here are the pricing plans for Freshservice. Choose the plan that best fits your requirements and budget. Get Detailed Freshservice pricing as per your requirements.
- Incident Management
- Knowledge Base
- Self Service Portal
- SLA Management
- Workflow Automator
- Orchestration
- Access Controls Starter
- Analytics Starter
- Multiple Portal Languages
- Custom SSL
- Marketplace Apps
- Mobile Apps
- 1000 Orchestration transactions/mo/account
- Starter features, plus:
- Service Catalog
- Asset Management - 100 free assets
- Purchase Order Management
- Employee Onboarding
- Portal Customization
- MSP Mode
- Multiple SLAs
- Business Rules
- Approval Workflows
- Business Hours
- 2000 Orchestration transactions/mo/account
- Growth features, plus:
- Problem Management
- Change Management
- Release Management
- Project Management
- Software License Management
- Contract Management
- Alert Management
- Analytics Pro
- Access Controls Pro
- Team Dashboards
- IP Range Restrictions
- 5000 Orchestration transactions/mo/account
- Pro features, plus:
- Freddy Virtual Agent on MS Teams with 2000 suggestions/mo/account
- Freddy Agent Assist
- Sandbox
- Audit Logs
- HIPAA Compliance
- Dedicated Customer Success Manager
- 20,000 Orchestration transactions/mo/account
Freshservice Specifications
Get a closer look at the technical specifications and system requirements for Freshservice. Find out if it's compatible with your operating system and other software.
Freshservice Comparisons
Compare Freshservice with other similar options available in Service Desk Management Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Freshservice Description
Here's the comprehensive description of Freshservice. Gain a brief understanding of its unique features and exceptional benefits.
Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.
Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.
Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 150000+ customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Freshservice Customers
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Freshservice Videos
Overall Freshservice Reviews
Thinking about using Freshservice? Check out verified user reviews & ratings based on Freshservice's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Freshservice Pros and Cons
"Product is easy to use. Convenient and simple to understand, even for a fresher."
"Ease of use and its varied set of features."
"User-friendly and advanced integration. A great tool for maintaining automated service records. Comes with robust API integration."
"Canned response feature, Escalation feature can be improved as of now."
"ITIL alignment."
"A great disappointment comes from its below-standard reporting tools. It is hardly effective in this field."
Alternatives of Freshservice
Explore alternative software options that can fulfill similar requirements as Freshservice. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Freshservice FAQs
How much does Freshservice cost?
The starting price of Freshservice is ₹ 1399/Agent/Month Billed annually. It has different pricing plans:
- Starter : ₹ 1399/Agent/Month Billed annually
- Growth : ₹ 3599/Agent/Month Billed annually
- Pro : ₹ 6999/Agent/Month Billed annually
- Enterprise : ₹ 8799/Agent/Month Billed annually
Freshservice also provides a free trial to users.
What are the top 5 features for Freshservice?
The top 5 features for Freshservice are:
- Asset Management
- Knowledge Management
- Project Management
- Self Service Portal
- Access Controls
What type of customer support is available from Freshservice?
The available support which Freshservice provides is:
- Phone
- Live support
- Tickets
- Training
