Freshchat
What is Freshchat?
Freshchat is an advanced solution of messaging i.e. live chat. Also having intelligent features like campaigns, sales bot, self-service, routing, quick response to visitors, etc
Freshchat Starting Price
$ 0/Per Month
Our Awards and Recognition
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Freshchat Screenshots
Key Features of Freshchat
Here are the powerful features that make Freshchat stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Audio / Video Conferencing
- Chat/Messaging
- Email Management
- Employee Directory
- Event Calendar
- File Sharing
- Agent Scheduling
- Alerts / Escalation
- Analytics
- Analytics/ROI Tracking
- Appointment Management
- Appointment Scheduling
- Assignment Management
- Audience Segmentation
- Auto Dialer
- Automatic Chat Translation
- Analytics
- Batch Communications
- Chat / Messaging
- Churn Management
- Communication Management
- Community Management
- Content Management
- Content Syndication
- Customer Engagement
- Customer Experience
- Customer Feedback
- Customer Loyalty
- Customer Satisfaction
- Email Distribution
- Event Marketing
- Experience Management
- Additional Language
- Advanced Reporting
- AI Chatbots
- AI Customer Service
- AI Knowledge Base
- AI Tools
- API Integration
- Bot Building & Solutions
- Broadcast & Campaigns
- Channel Management
- Chatbot
- Chatbot Configuration
- ChatGPT Apps
- Conversation Flow Builder
- Conversational AI
- Conversational Support
- Annotation Tools
- API Integration
- Auto Scroll
- Browser Compatibility Check
- Co-Form Filling
- Concurrent Session Management
- Cross-Browser Compatibility
- Custom Branding
- Customer Support Integration
- File Sharing
- Mobile Support
- Multiple Participant Support
- Performance optimization
- Real-time collaboration
- Remote Control
- Responsive Design Support
- AI Ad Copy Generators
- AI Art Generators
- AI Assistants
- AI Chatbots
- AI Copywriters
- AI Image Generators
- AI Productivity
- AI Social Media Post Generators
- AI Text Generators
- AI Tools
- AI Writing
- AI-Powered Detection
- Artificial Intelligence
- Call tracking and analytics
- Chatbot
- ChatGPT Apps
Freshchat Pricing
Here are the pricing plans for Freshchat. Choose the plan that best fits your requirements and budget. Get Detailed Freshchat pricing as per your requirements.
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
- Up to 2000 bot sessions/month FREE
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events & Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
- Up to 3000 bot sessions/month FREE
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- Team Performance Report
- IntelliAssign
- Business Hours(by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Agent Availability Report
- Multilingual Support
- Conversation APIs
- Roles and Permissions
- CSAT Survey & Report
- Up to 5000 bot sessions/month FREE
- Allowed IPs
- Allowed Domains
- User Authentication(JWT)
Freshchat Specifications
Get a closer look at the technical specifications and system requirements for Freshchat. Find out if it's compatible with your operating system and other software.
Freshchat Comparisons
Compare Freshchat with other similar options available in Live Chat Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Freshchat Description
Here's the comprehensive description of Freshchat. Gain a brief understanding of its unique features and exceptional benefits.
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, expectations are set and met, and responses to visitor’s questions are smarter and faster. Freshchat’s iOS and Android apps lets team members engage in conversations with visitors from anywhere and everywhere.
Freshchat is part of the Freshworks product family, whose products include, Freshdesk Customer Support Software, Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000+ customers worldwide, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic and QuizUp.
Freshchat Videos
Overall Freshchat Reviews
Thinking about using Freshchat? Check out verified user reviews & ratings based on Freshchat's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Freshchat Pros and Cons
"The most impressive aspect of Freshchat is its AI-powered chatbots, which provide instant, efficient customer service round the clock. These bots, combined with real-time messaging, offer personalized customer interactions at scale."
"Easy to use, Take a tour feature"
"While Freshchat offers a broad array of features, its user interface can sometimes feel cluttered, making navigation and finding specific functionalities challenging for new users."
"The agent can not close the chat"
2 Freshchat Reviews
Hear directly from customers who have used Freshchat. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
EbrahimH.
manager
Used the software for : 1-2 years (Weekly)
Company Size :201-500 employees
Verified By : 
Revitalizing Customer Engagement A Comprehensive Review of Freshchat
Freshchat, a dynamic customer messaging platform, stands out for its intuitive design and versatile features aimed at enhancing user engagement and support efficiency. Its AI-powered chatbots and real-time messaging capabilities offer seamless integration into existing workflows, facilitating personalized customer interactions across various channels. The platform's analytics and automation tools empower businesses to scale their support services without compromising on quality or user experience. While it caters impressively to a wide range of industries, navigating its extensive features can be overwhelming for newcomers. Overall, Freshchat represents a robust solution for organizations looking to elevate their customer service experience with a modern touch.
Freshchat After Sales Service Rating
What do you like best about Freshchat?
The most impressive aspect of Freshchat is its AI-powered chatbots, which provide instant, efficient customer service round the clock. These bots, combined with real-time messaging, offer personalized customer interactions at scale.
What do you dislike about Freshchat?
While Freshchat offers a broad array of features, its user interface can sometimes feel cluttered, making navigation and finding specific functionalities challenging for new users.
What features is Freshchat currently missing?
no
What other products like Freshchat have you used or evaluated?
Intercom: Known for its conversational relationship platform, Intercom is a popular choice for live chat, bots, and personalized customer communications.
Shubham
Engineer Manager
Used the software for : Free trial
Company Size :10,001+ employees
Freshchat User experience
Average Product you may use this if your organization is in small to midcap category. Very fewer integrations were available. Easy to use, Take a tour feature. Easy to integrate in the website.
What do you like best about Freshchat?
Easy to use, Take a tour feature
What do you dislike about Freshchat?
The agent can not close the chat
Alternatives of Freshchat
Explore alternative software options that can fulfill similar requirements as Freshchat. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Freshchat FAQs
How much does Freshchat cost?
The starting price of Freshchat is ₹ 0/Per Month. It has different pricing plans:
- Sprout : ₹ 0/Per Month
- Growth : ₹ 1080/Per Month
- Pro : ₹ 2808/Per Month
- Enterprise : ₹ 4968/Per Month
Freshchat also provides a free trial to users.
What are the top 5 features for Freshchat?
The top 5 features for Freshchat are:
- Social Media Integration
- Agent Scheduling
- Assignment Management
- Co-Browsing
- Customizable Branding
What type of customer support is available from Freshchat?
The available support which Freshchat provides is:
- Phone
- Live support
- Training
