Cugic - Live Chat Software

Working as one of the best real-time live chat tools, Cugic aims to provide a high-end conversational experience to its global customer base. Besides the general discussion related to its customer-centric approach, registering unparalleled satisfaction ratings, and being quicker than an email and phone call, the live chat software giant is all out to offer some of the equally powerful technical benefits as well. One of the biggest and obvious benefits is the convenience Cugic offers for the agents enabling them to deal with multiple chats simultaneously, provide instant responses to the customers, and report a staggering 300% increase in the sales conversion. Second, the tool allows the agent to acquire detailed reporting data at the first call. Agents will be able to determine the number of daily visitors, their satisfaction levels, evaluate their own performance, and proactively catch problems before they affect the performance of the team and overall business. Some of the valuable reports generated include performance reports, department reports, visitor tag reports, and more. The integration feature encourages you to acquire the live chat platform for your favorite social media platforms. The point is to keep the online brand reputation of the business in close checks by spotting gaps and handling them effectively. The HTTPS encryption and GDPR implementation provide unquestionable security of all the confidential company and client information with no chances of theft or unauthorized access. Also, the responsive dashboard ensures you the convenience of appearing online from your laptop and mobile phone as well.