Convin

Convin- was founded in Bangalore, India, in 2021 by four IIT-Delhi graduates Ashish Santhalia (CEO), Bharat Patidar (COO), Atul Shree (CTO), and Durgesh Choudary (CPO). First time. The discussion file is not used. Over the years, they have worked with companies around the world to improve and increase sales through the intelligent use of interactive data.

Convin ai is an artificial intelligence-based contact center software that uses CI to record, record and analyze customer interactions. Convin powers omnichannel contact centers with effective monitoring for calls, chats, and emails. This is your one-stop solution to improve contact center ROI upto 3x by improving overall agent performance and enhancing customer experience.

Convin's main products:

1. Quality Management System: Convin's Quality Management System streamlines the auditing process by automatically filtering relevant conversations to each auditor. No more tedious manual work or reliance on Excel sheets.
2. Automated QA: Save time and resources with Convin's AI-driven automated quality assurance feature. Audit 100% of calls, emails, and chats while setting parameters that align with business requirements, including compliance regulations.
3. Learning Management System: The library resource section of Convin's Learning Management System allows you to store knowledge-based assets. Access existing training materials or create your own to enrich your agents' knowledge base.
4. Automated Coaching: Convin's Automated Coaching feature facilitates peer-to-peer coaching by automatically assigning snippets of conversations from your best-performing agents to those who need improvement.
5. Conversation Behavior Analysis: Gain insights into agent-customer interactions with Convin's Conversation Behavior Analysis feature. Monitor and capture winning and losing trends, and develop strategies using call behavior, action, and phrase.
6. Customer Intelligence: Utilize Convin's Customer Intelligence feature to identify win-loss opportunities from customer conversations. Analyze keywords and phrases used by customers to uncover insights related to conversation reasons, objections, questions, product features, competition, and sentiment.
7. Conversation Intelligence: Convin's Conversation Intelligence software records all agent-customer interactions, enabling you to analyze call center agent performance and customer conversations. Leverage this data to create effective, data-driven strategies.

Language Support: Convin's system supports analysis in English, Hindi, Spanish, and 70 other languages.