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Best Cable TV software for the USA market

Finding the best Cable TV Software for your business is now faster and easier! Compare prices, reviews, features, and get free consultation to find the perfect software.

Table of Contents

Are you a cable operator and broadband service provider? If yes, then there is a piece of good news for you! From now on, you don’t need to maintain your subscriber details manually. However, you can have your package plans set professionally, deliver quick billing to your customer, get your customer complaints managed in an efficient way, get all your payments made and collections done easily and much more. And for all these benefits, all you need to do is to install the cable TV management software.

Cable TV software is a web-based online billing and subscriber management software service for the Cable TV operators. This service is revolutionary as it has changed the economics of your usage of the software. It allows you to pay only for capacity that you use. The best part of this software service is that you can evaluate the full version before you even spend a single penny from your pocket.

  • Subscriber Management: Cable TV Channel software is a software to maintain the billing of a Set-top box. It helps the cable TV operator manage his business in a much more efficient and effective way. The cable operator can even manage their connections, customers, packages information, and set-top box information with package updates.
  • Customer Management: Customer Management feature will offer you an excellent way to streamline all your customers along with their details like the address, documents, contact number as well as the current loan, credibility, previous history and so forth instantly. It will also help to provide information like referral details, nominee name, transaction details, etc. at your fingertips.
  • Customized Dashboards with Rich Graphs and Text Reports: Cable TV software integrated with the latest features lets you visualize the graphical view with the customized dashboard. It provides complete data information about the subscriber totals, no expired STB, active STB, STB, Inactive, weekly and monthly collections. It also shows whether the new registrations are total compliant registered and also can view users starting by the MSO name.
  • Customized Roles & Privileges: Cable channel software enables operators with advanced features to create a large number of branches with customized roles. They can use, create and share a wide range of geographic content which includes the area, building, colony, and analytics. The ability of individual organization members to access and work with content in different ways depending on the privileges and roles that have been assigned to members.
  • Complaints Management: The reporting and analytics capability of the complaints management system enables you to visualize the total number of complaints registered, pending, and resolved on a weekly and monthly basis. Registering resolution and allocation of customer complaints and acts as a central hub to keep all the records that are related to the complaints of the customer. The complaints can even be registered in multiple ways with the help of Head office salesperson, employee or executive. Complaint to the particular area operator with the help of a notification. It even has multiple features like generating reports & escalation for the complaint total track records.
  • Leads Management: Cable TV Broadcasting software lets you track all the information about your customer relationship management leads. Visualize with the rich graphs and text reports up-to-date information while understanding. You can even see where a marketing campaign lead came from, read the relevant insights which you can act on; the software also helps you to track complete information about the leads as per the colony, area and building.
  • General Reports: This is another brilliant reporting feature that enables you to stay aware with respect to the several facts about your company. This section covers the reports like the daily transaction report, customer list, customer ledger details, loan details list, discount details, and customer transaction details, and so on.
  • Improved Subscriber Management: Operators can manage the subscribers under various locations easily with the help of a cable links application. The administrator or manager can also add the customer list with the help of a web application and assign customers to the collection agent under the given area. The manager can make out the agent corresponding to each customer, and real-time payment tracking cum billing collection status can even be monitored easily.
  • Bluetooth bill printing: There is also no need to worry when it is about getting a hard copy of the bill. The app also has the facility of Bluetooth printing of bills at any location of the customer.
  • Billing Anywhere: Customer payment or billing collection can be done anywhere with the help of a mobile application that is highly equipped with the cable links. The collection agent will carry the mobile app to the customer’s doorstep and bill the customer directly. Billing details will be synced with the central server that even helps the manager to view live billing and position of collection agent on the go.
  • Subscriber Re-location: Subscriber re-location is a common scenario in the urban, cities, and suburban areas. Cable TV management software helps the cable operator and broadband internet providers in performing the hassle-free transfer of customers among the service area. Transferred customers' billing history, reward points setting, package details, etc. would be maintained as is an old area.
  • Package Calculation: Automatic package calculation is an essential part of any of the Cable TV software that will undertake package calculation on a monthly basis. Based on the package amount, the total amount will be computed by the system only along with the next payment date. Collection agents and administrators will even have better tracking of outstanding amounts from each subscriber.
  • Alerts: Cable TV channel software can generate SMS alerts on billing as well as the updation in the rewards points. Subscriber will also get SMS in a registered mobile number when collection agent of Local Cable Operator performs the billing. The Local Cable Operator also has an option to choose the SMS package of interest.
  • Complaint Ticketing: A complaint management system is a vital part of the service providers and Cable TV channel software which enables the operator to track consumer complaints with the help of a system. It has a facility to work as a cable TV complaint management system. Complaints raised by the customer are easily registered into the system. Operators can change the status, close the tickets, and can add comments. Standard issues which are relating to the cable network complaints are available in the system, and even the manager can choose the root cause of the issue at the time of closing a ticket. An operator can track the most occurring complaints and take preventive action to improve the service as well.
  1. Accessibility: The accessibility in the Cable TV software makes it simple for the business owners to get the updates anywhere, and this way, the business remains in the palm of the owner. No matter if you might be away on a trip or vacation, you will remain aware and updated of what is happening in your business, all you will require is an internet connection.
  2. Integrates with other software: Cable TV software, just like the other billing or management software is online software that easily integrates with other software to a necessary extent, inventory management and accounting software or any other software require integration as it even helps in tracking the account or inventory of the business. This way, it makes it easier for you to run your business, and all the work goes done at just once having to go through any other software in your company to look for updates.
  3. Notifications and reminders: Cable TV software’s notifications feature helps you to make a professional approach towards the payment overdue and bills that are still yet to be paid. And, you will not miss out on any bill as it gets as easy as going with the help of notification emails or messages about the bill being paid are updated. Just like you keep reminders for the meetings, anniversaries, and birthdays; you can stay alert about the payment. It also updates the customer for the same as a reminder for the payment, so that there will be no delays.
  4. Channels Management: The Channel Management module provides extensive flexibility to the MSO’s for package creation. On the other hand, it even allows to add or remove the channels from the package without also impacting the existing customers.
  5. CAS (Conditional Access Server): Managing the Conditional Access Server is the most essential module of a Cable TV software platform. It even helps in controlling the channel for STB.
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Frequently Asked Questions (FAQs)

  • Some of the main functionalities of Cable TV software include:

    1. Subscriber Management
    2. Report Generation
    3. Billing Management
    4. Lead Management
    5. Auto Package Calculation and more.
  • While going through cable TV software, you will come across various modules called Subscriber Management, Card Management, Subscriber Ledger, Forms & Reports, Complaint Management, Billing, and so on. With all these modules, you can ease your work.
  • You must always choose a solution that can easily incorporate with your existing system or software. So, depending on which cable TV channel software you buy, you can integrate it with accounting, invoicing, or Inventory Management and other software as required.
  • Channel Management is a module that most cable TV broadcasting software providers offer. It helps you monitor the revenue you make from advertisements. It enables MSO to create packages effortlessly. Moreover, you can add or remove the channels from the package without letting the customers get affected.
  • With several providers available on the market, picking the best cable TV software can be a challenging task. However, the below-mentioned points will help you make the right decision.

    1. List your objectives
    2. Set your expectations
    3. Check User Ratings & Reviews
    4. Compare the Prices
    5. Stick to the Proven Products
    6. Determine its compatibility

Chirantan MungaraBy Chirantan Mungara | Last Updated: October 20, 2020

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