What is Atera?
Atera IT is a process automation software that helps MSPs and IT service providers of all sizes with integration, automation, and business processes. This cloud-based software offers Backup and Recovery, Billing & Invoicing, and Issue Management.
Atera Starting Price
$ 99/Per User
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Atera Screenshots
Key Features of Atera
Here are the powerful features that make Atera stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- CRM
- Help Desk
- Inventory Management
- Knowledge Management
- Project Management
- Self Service Portal
- Compliance Management
- Supplier Management
- Issue Management
- Billing & Invoicing
- Software Inventory
- Scheduling
- Contract Management
- Incident Management
- Ticket Management
- Uptime Monitoring
Atera Pricing
Here are the pricing plans for Atera. Choose the plan that best fits your requirements and budget. Get Detailed Atera pricing as per your requirements.
- Remote Management
- Monitoring and alerts
- Helpdesk
- Remote Access
- Patch Management
Atera Specifications
Get a closer look at the technical specifications and system requirements for Atera. Find out if it's compatible with your operating system and other software.
Atera Comparisons
Compare Atera with other similar options available in Remote Monitoring and Management Software. Explore the key differences to see why it's the top choice for businesses and individuals.
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Atera Description
Here's the comprehensive description of Atera. Gain a brief understanding of its unique features and exceptional benefits.
Atera’s RMM software brings your MSP business together. It’s truly the best software for MSPs out there.
From remote monitoring & management to powerful ticketing and customer satisfaction surveying.
Less hassle, more control and an MSP strategy that actually works.
IT services and Managed Service Providers use Remote Monitoring & Management (RMM) platforms to increase the value of their services, reduce costs, and run operations remotely.
This review will uncover the major aspects of ‘Atera,’ a premium remote monitoring management, reporting, and PSA software that offers advanced tracking solutions. It is a must-have tool to gain network visibility and provide customers with first-class IT support.
Atera was founded in 2014 and is headquartered in Israel. Since its inception, the software has gained immense popularity in the US and Europe, helping its clients gain a substantial advantage over competitors.
The software is extremely useful for organizations as it provides cutting-edge remote-monitoring tools. These tools help agents identify issues, perform root-cause analysis, and manage patches.
Atera helps providers switch from reactive to proactive IT service providers by solving problems in advance. The tool gives you real-time alerts about potential problems so that you can solve them proactively. Plus, the software shows you real-time status on:
- Logged in users
- Network & IP Monitoring
- SNMP Monitoring
- Windows updates
- SQL Server
Atera includes pre-configured administrative and maintenance tasks that can be applied to servers and workstations per specific devices and for whole companies and groups.
Atera’s core capabilities include pre-configured maintenance and administrative tasks that can be easily applied to servers and workstations. These apply to specific devices, groups, and companies.
Atera also offers a complete platform for automating patch management.
From task management to service management to command prompt access, you get full maintenance capabilities at your fingertips.
24/7 support, an academy training course, free-30 day trial, and no contractual liability are just a few things that make Atera a must-have for organizations.
Without further ado, let’s look at Atera’s offerings in depth.
This review will cover the following points:
1. Remote Monitoring and Management
Now that we have a fair idea of remote monitoring, let us understand how Atera helps ease the process.
i. Patch Management
Atera’s patch management software lets you completely control all your patches from a central location. You can use it to its full potential for real-time monitoring and top-notch security.
a. Powerful IT Automation
Are you looking for a way to eliminate manual patches? Atera’s automation capabilities make it super easy!
You can use Atera’s robust IT automation tools to plan tasks for servers and workstations. Moreover, it can also handle essential driver updates, and you can configure your preferences with unique IT automation profiles per specific customer. Thus, empowering you to manage your service more efficiently.
b. Advanced Reporting
Now you can measure and track your customer’s networks, assets, health, and performance with beautiful, automated reports. Using Atera’s comprehensive reporting, you get regular updates and a birds-eye-view of your IT management.
c. Patch Search and Deploy
This feature will help you generate reports based on Microsoft KBs that search for patches. The search is based on customer type, knowledge base, agent type, or descriptions.
d. Patch Status Summary
Get access to all your status updates in a simple yet comprehensive manner. This will allow you to see the full display of your agents that are up to date and those that need patches.
e. Patch and Automation Feedback
Do you find it tough to get feedback on automation profiles and eventually miss out on them? With Atera, you can quickly get feedback on specific automation profiles and measure patches’ task success rate.
You can also use it to track the number of tasks running and protect your customers at all times.
2. Professional Service Automation
One of the key aspects of Atera is Professional Service Automation. It enables you to support your customers and efficiently run a successful MSP business.
PSA is a technology tool designed to help IT service professionals and MSPs manage their customers easily. Be it billing, helpdesk solutions, or accounting, Atera provides IT wizards all they need to streamline their business.
Moreover, Atera helps you organize all your customer information in one place. These include all relevant RMM and PSA information, contacts, SLA contracts, devices, and tickets.
i. Flexible Contracts and Billing
Using Atera, you can easily create the perfect contact and service level agreement. This will help you turn your prospects into customers and offer you the necessary flexibility.
You can also create flexible contracts and rates for off-hours work for 3rd party products and projects. Moreover, each customer can have multiple contracts based on the services offered.
You also have the option to configure a variety of SLAs. These include first response time and resolution time agreements.
Moreover, it will prevent and eliminate SLA violations by providing the facility for prompt ticket resolution. Thus, helping both you and your customers get the best benefits.
What’s more?
By configuring the automatic time capture, you can put the tedious monthly billing process to rest. All you need to do is focus on customers while Atera manages all your billing needs in an easy and well-developed platform.
ii. Helpdesk and Ticketing
With Atera, your tickets are automatically synced between the client customer portal and the Atera UI. Thus, enabling instant communication. You can also configure emails to respond to new and closed tickets.
a. Ticket Scheduling
Atera allows you to streamline and automate ticketing in just a few clicks. This will help you organize tickets to appear one at a time or a later date. Moreover, scheduled tickets can be recurring and used to manage technician schedules and future support tasks.
b. Customer Portal
Atera’s customer portal is fully synced with your ticketing system and ensures instant communication between clients and technicians.
c. Knowledge Base
Clients can also benefit from essential resources like articles and tips and tricks in the knowledge base. Thus, providing a solid user experience.
iii. Reporting and Analytics
A full view of your IT business helps you take the right actions. You can use these customized reports to measure customer profitability, track timesheets, and understand technical performance.
Below are just a few reports that you will get inside Atera’s all-in-one RMM and PSA.
a. Load Analysis Report
The load analysis report will help you identify bottlenecks and prevent productivity losses. You can see all the tickets that are being held or resolved. Moreover, you can also choose to see the ticket load by status and tickets by arrival time.
b. Top Load Report
The top-load reports help you gain complete clarity on ticket metrics. It enables you to measure total tickets, average ticket duration, and total time.
c. Technician Performance
This particular report will help you analyze and compare the performance levels of technicians. This feature must be used to turn your IT service into a well-oiled machine.
d. Customer Profitability
The customer profitability report will help you gauge which customers are helping your business and the potential liability ones.
e. Timesheet
The timesheet report will help you manage your time like a pro. It will also help you see the precise metrics on time allocated to your customer tickets, billing information, and time entries.
3. Remote Access
Atera allows you to access computers, desktops, applications, files, and servers. Interestingly, you can access it directly from an alert, device view, or ticket. You can also choose to transfer files in a secure environment.
Are you worried that remote access will hamper security? All remote sessions with Atera are protected with TLS and 256- bit AES encryption. Moreover, user IDs and passwords are encrypted in flight and at rest.
Work from Home
Atera’s “Work from Home” feature will allow end-users sitting at home to access their office computers with a single click. This add-on feature is available for only $5/mo per device.
You can use it to control all devices accessing the Atera platform's workstation.
Moreover, this feature has a built-in 2FA mechanism. This ensures that users get a notification each time someone logs in with their credentials. Thus, providing you with a secure, high-performance remote device access capability.
4. Network Discovery Add on
Atera’s network discovery add-on feature will help you conduct instant network scans and discover new upsell opportunities from new devices, servers, and HDD upgrades. All this only for $29/mo.
i. Instant Scans
Atera helps you scan client networks to discover all end devices and SNMP. You can use it to evaluate associated workloads, onboard clients, and scale your business.
ii. Upsell Opportunities
Discover new devices added to the network, outdated OS, and disks for faster upsells.
5. Mobile App
Atera’s all-in-one mobile app will allow you to run your entire IT business with your mobile device. Use it to resolve alerts, contact clients, see system overviews, manage devices, and much more on the go!
i. Connect Remotely
Easily access your managed devices with the Atera app.
ii. Take Instant Action
Check alerts, deploy scripts, run patches, and more using Atera’s RMM tool built directly into your mobile app.
6. 3rd Party Integrations
Atera can be integrated with a bunch of popular software. The list of the software includes-
i. Acronis Online Backup
With the rapid rise in cyber attacks, protecting digital assets and data is crucial. Atera’s Acronis integration will give you access to secure file sharing, data loss protection, data recovery, and easy collaboration.
ii. Webroot Antivirus
Atera Webroot integration will provide you with DNS protection for top-notch security. You only need to pay $ 1.20 for each product per endpoint.
iii. Bitdefender Antivirus
Bitdefender enables MSPs to prevent attacks through advanced machine learning techniques. It incorporates prevention and detection layers and behavioral technologies with data from over 500 million devices.
Get access to Bitdefender GravityZone Cloud MSP Security for $1.20 USD/mo.
iv. Quickbooks
Atera QuickBooks integration allows you to add taxes, create customized invoices, and track expenses and reports all in one place.
Atera Pricing Plans
Pro
$79- USD / mo
Per Technician
Billed annually or $89
Month-to-month
- Remote management
- Monitoring and alerts
- IT automation and scripting
- Patch management
- Splashtop remote access (up to two concurrent sessions)
- Helpdesk
- Ticket queues
- Contract and SLA management
- Time tracking
- Ticket and email automation
- Customer Portal
- Billing
- Reports and analytics
- Branding (white label)
- 2 Factor Authentication (2FA)
- Support addresses (up to 5)
- API (400 RPM)
- Mobile App (IOS & Android)
- File Viewer
- Script Library
- 24/7 Support
Growth
$119 USD / mo.
Per Technician
Billed annually or $129
Month-to-month
- Remote management
- Monitoring and alerts
- IT automation and scripting
- Patch management
- Splashtop remote access (unlimited concurrent sessions)
- Helpdesk
- Ticket queues
- Contract and SLA management
- Time tracking
- Ticket and email automation
- Customer Portal
- Billing
- Reports and analytics
- Branding (white label)
- 2 Factor Authentication (2FA)
- Support addresses (up to 10)
- API (600 RPM)
- Mobile App (IOS & Android)
- File Transfer (up to 15GB)
- Script Library
- 24/7 Support
- Mac agent
- Direct Quickbooks integration
- Chat (with your customers)
- >20MB patch & Scripting Installations
Power
$149 USD / mo.
Per Technician
Billed annually or $169
Month-to-month
- Remote management
- Monitoring and alerts
- IT automation and scripting
- Patch management
- Splashtop remote access (unlimited concurrent sessions)
- Helpdesk
- Ticket queues
- Contract and SLA management
- Time tracking
- Ticket and email automation
- Customer Portal
- Billing
- Reports and analytics
- Branding (white label)
- 2 Factor Authentication (2FA)
- Support addresses (unlimited)
- API (700 RPM)
- Mobile App (IOS & Android)
- File Transfer (up to 50GB)
- Script Library
- 24/7 Support
- Mac agent
- Direct Quickbooks integration
- Chat (with your customers)
- >20MB patch & Scripting Installations
- Database snapshots
- Geo-redundant database
The Final Verdict
Atera is a powerhouse of useful features, an ideal PSA (professional service automation), and remote monitoring tool. This software boosts mobility and aids in seamless collaboration. Moreover, Atera offers 24/7 support and an academy training course for a smooth onboarding.
Additionally, it has a simple and user-friendly interface that helps you find what you are looking for in no time. Atera addresses modern firms’ three main issues: managing agents, professional service automation, and billing-related matters.
Keeping in mind the plethora of features it offers, the pricing is affordable and can be easily purchased by small and medium, and large enterprises. It provides a 30-day trial and offers per-technician pricing plans, saving you a great deal of money.
You can learn more about Atera from its website or SoftwareSuggest Product Profile Page.
Today’s Managed Service Providers have a lot to contend with. They often work across multiple regions and work from home and are tasked with managing and securing increasingly complex organizational environments and networks.
In today’s remote working landscape, a single administrator could be responsible for hundreds of machines, including dynamic and hybrid architectures that support our ‘always-on business world.
Of course, humans can’t be always-on. As a result, many IT organizations are investing in Remote Monitoring and Management (RMM) tools to manage client networks remotely and automate many manual or repetitive tasks that come under their control. The most advanced of these software solutions are integrated with other key business software solutions, such as Professional Services Automation (PSA) for helpdesk and other core functionality, Remote Access, Antivirus, and online backup, to name a few.
Atera is a top-tier example of this and has carved out a much-needed space for itself in the MSP world by providing an advanced software platform that allows IT service providers, to move from being reactive to proactive in how they support their clients. We recently spoke to Gil Pekelman, CEO and co-founder of Atera, to discuss the company’s journey so far.
In Conversation with Mr. Gil Pekelman, CEO of Atera
We are glad to have interviewed Mr. Gil Pekelman, CEO of Atera, and gained insights into his company’s journey so far.
Here’s an excerpt from the interview:
A warm welcome from SoftwareSuggest Mr. Pekelman; our readers are eager to know about your & Atera’s journey so far. So tell us, how did it all start?
It’s a pleasure to be here! If I look back at the early days of Atera, in the beginning, it was just me and Oshri, Atera’s co-founder and CTO, and a small team working with great passion and no office! We started the company from scratch, bootstrapped it all on our own. From the very start, we wanted to help the IT professional, the MSP (Managed Service Provider), but it took us 5 years to get it right.
We started out in 2010 as a Firewall company! We worked all the time, well day and night, for years. We went through a few evolutions. In 2011 we started to develop our RMM and PSA. By 2014, we had dropped the firewall altogether, and we were on the way to creating what would become Atera.
What was the idea or impetus behind creating Atera?
In 2011 we changed direction, and we started developing an RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) product.
Our hard work paid off when in 2014, we discovered what MSPs really needed. An all-in-one, cloud-based, Remote Monitoring and Management solution, integrated with Professional Services Automation software, that at its core is a predictive system. This would turn IT professionals from reactive task takers “putting out fires”, to proactive technicians that could act ahead of time to improve operational efficiencies and business operations for their own clients in turn.
We set about creating a platform that could make this happen and that could run the entire business of an IT service provider. There wasn’t any solution out there that was intuitive, easy to use, cost-effective, and would enable users to predict and remedy issues before they become a problem.
With that in mind, we re-launched Atera. Now Atera serves more than 6,000 customers and is growing fast every month!
What separates Atera from its competitors?
Firstly, we’re agile and modern, from the technology itself to the way that we work.
In contrast to our platform, the legacy solutions on the market are clunky, utilizing old technology, and without the ability to scale. They aren’t data-led or intuitive, automation is difficult, and they’re very expensive on top of everything else.
We’re here to change the industry. We’re disruptors, visionaries, and innovators. We were the first to introduce an all-in-one RMM and PSA with our innovative pricing model. We enable monitoring unlimited devices with a pay per technician approach, without contracts or onboarding fees. Atera is intuitive, enjoyable, and simple to use. It’s everything an IT business needs in one place.
Another differentiator is that we’re cloud-based, and we run under a single code base – we’re the only ones in the market who can make that claim.
How has cloud-based IT management evolved in the past couple of years?
The cloud is only going to get more important in IT management, and the pandemic has only confirmed that, validating the cloud’s value proposition. Without the cloud, the remote working landscape of the last year would have been impossible. MSPs need to be able to work easily in hybrid environments, offering security that spans both cloud and on-premises and management and support that can handle new and future-focused deployments, whether that’s serverless, IoT, or anything that could come next.
Organizations are going to continue to move operations to the cloud, and IT architects that can consult and advise on cloud migrations, cost-optimization, visibility on the cloud and more, they will be well-placed to stay profitable in this new reality.
What are your projections for 2021 when it comes to the RMM software amidst the COVID-19 situation?
It’s unlikely that we’re going to see a return to the old way of working. The latest reports show that 82% of company leaders say that they will continue to allow some form of remote work once the pandemic is over. Aside from that, the practicalities of a vaccine rollout will be complex and time-consuming, so I think we can assume that remote working realities will continue at least throughout 2021.
In that case, some organizations who are late adopters or who were waiting to see how the land lies will need to get up to scratch with technology that allows them to continue working from home. That includes aligning with MSPs that have RMM solutions to facilitate that with ease and to utilize offerings like the Atera Work From the Home solution, which allows end-users to log on securely to their office machines from anywhere in the world.
Security, in particular, will continue to be top of the organizational to-do list; the recent cyber attacks prove the importance of that. MSPs need to show that they have the tools in place for best practices when it comes to customer data, even when these customers, and their own employees, are working remotely.
How has your sales & marketing strategy evolved during the shift from normal to new-normal?
Since COVID-19 hit, we reevaluated our roadmap and prioritized features to ease IT professional’s work during these times. For example, we worked around the clock to launch the Work From Home tool that we just discussed, all in a matter of days, which was a huge success with our customers.
One of our customers, a veteran Tenessee-based partner of ours, gave us some feedback that he set it up for his customer base that same day. He said it was the perfect solution at the perfect time that genuinely helped him and his customers. That feeds into our vision as a company from day one.
One other aspect that became obvious to us was that the legacy solutions’ pricing model didn’t make sense. We already knew that it goes against the best interest of IT professionals, but the pandemic highlighted this even further.
Think about it. Suddenly, people had to start working from home, and IT professionals had to monitor 2x or 3x more devices (covering both home and office). With the legacy pricing model, the bill would be 2-3x what it used to be, and the client would have to pay that price tag. This would be unmanageable, especially when the economy is under pressure and everyone is trying to save money. Instead, with per-technician pricing, nothing changed, enabling financial continuity in the most difficult of times.
What is your vision and plan for taking Atera to greater heights in the next 5 years? Any new updates that we should be excited about?
Yes! We’re excited to announce that Atera just secured $25 million in Series A funding with K1 Capital! We see this as a great testament to how hard the Atera team has been working, and the Atera community as a whole, constantly innovating, suggesting amazing new features, and helping us to be the best we can be.
With this funding, we will be able to truly revolutionize the IT industry. Our goal is to create something that transforms the service of the IT provider so dramatically that they are no longer overworked or underpaid. Watch this space; we’re just getting started.
What advice would you give to young entrepreneurs starting out in this field?
The most important thing is understanding your customer. That means keeping the lines of communication open all the time, as we do with our thriving Facebook community and Reddit channel, with our quarterly Fireside chat webinars where we build relationships with our MSPs, and the personal calls and discussion we regularly have with our customers.
Observe how your customers are working, and you’ll soon see what the pain points are and how you can make their lives easier. Approach your relationships like a consultant and a trusted advisor, not just a fix-it guy who is coming in to solve a problem and disappear. If you can do this, the growth will come.
Atera Videos
Overall Atera Reviews
Thinking about using Atera? Check out verified user reviews & ratings based on Atera's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Atera Pros and Cons
"Centralized console management, integrated EDR, Email security, Ai enable Security platform, Easily update all end device"
""It's exceptionally simple to utilize, for my purposes, yet in any event, for individuals who have asserted, "I'm not excellent at IT." When you have it introduced and you have it set up, it essentially works without help from anyone else. It truly assists you with doing what you want to do. It's not difficult to use for a novice, contrasted with a portion of the other bigger RMMs that are somewhat more convoluted.""
"Didn't found any cons about this product till my uses only might be expensive for small startup"
""I might want to see more cell phone the board. iPad is a major one. I realize they've been chipping away at a portion of that. For my purposes, it would be astounding if I would do tablet gadgets and even extend it to POS frameworks or something like that. I realize that a ton goes into that yet I've seen it is a region they're checking out.""
2 Atera Reviews
Hear directly from customers who have used Atera. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
NILESHK.
SOC ANALYST
Used the software for : Free trial (Weekly)
Company Size :11-50 employees
Verified By : 
EVERY IT ORGANISATION MUST HAVE
Atera help in my organisation to manage all the security and compliance in a single centralized console. Using a single centralized console easily monitor all the device which was integrated with atera, easily patch update and software by a single click, also provide real time security and email security
Atera After Sales Service Rating
What do you like best about Atera?
Centralized console management, integrated EDR, Email security, Ai enable Security platform, Easily update all end device
What do you dislike about Atera?
Didn't found any cons about this product till my uses only might be expensive for small startup
What features is Atera currently missing?
NO.
NaeemA.
Manager
Used the software for : Less than 6 months (Weekly)
Company Size :1-10 employees
Verified By : 
My personal review
Atera is a cloud-based IT management platform for Managed Service Providers (MSPs) and IT professionals. It provides a range of features to help manage and support IT networks, including remote monitoring and management, ticketing and issue tracking, patch management, backup and recovery, and more.
Atera After Sales Service Rating
What do you like best about Atera?
"It's exceptionally simple to utilize, for my purposes, yet in any event, for individuals who have asserted, "I'm not excellent at IT." When you have it introduced and you have it set up, it essentially works without help from anyone else. It truly assists you with doing what you want to do. It's not difficult to use for a novice, contrasted with a portion of the other bigger RMMs that are somewhat more convoluted."
What do you dislike about Atera?
"I might want to see more cell phone the board. iPad is a major one. I realize they've been chipping away at a portion of that. For my purposes, it would be astounding if I would do tablet gadgets and even extend it to POS frameworks or something like that. I realize that a ton goes into that yet I've seen it is a region they're checking out."
What features is Atera currently missing?
Splashtop is an extremely lightweight and simple to convey decoration. The RMM client is likewise exceptionally lightweight and asset light contrasted with others. Email Tagging and gateway tagging function admirably. Reports and measurements are extremely extensive and simple to create. The new option of a talk client was an incredible move, and adds a couple of steps of fucntionality. REST Programming interface
What other products like Atera have you used or evaluated?
Not yet
Alternatives of Atera
Explore alternative software options that can fulfill similar requirements as Atera. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Atera FAQs
How much does Atera cost?
The starting price of Atera is ₹ 7128/Per User. It has different pricing plans:
- Pro : ₹ 7128/Per User
Atera also provides a free trial to users.
What are the top 5 features for Atera?
The top 5 features for Atera are:
- CRM
- Help Desk
- Inventory Management
- Knowledge Management
- Project Management
What type of customer support is available from Atera?
The available support which Atera provides is:
- Live support
- Tickets
- Training
